Information Technology Help Desk

Salary : $72,900 USD Annually - $76,000 USD Annually Years Of Experience : 003 Job Description Readiness Delivered . Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. We have an exciting opportunity for an Information Technology Help Desk III .This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the organization. The position manages day-to-day support needs including account provisioning, helpdesk ticket resolution, device setup, and audiovisual systems, while also handling more advanced troubleshooting and contributing to process improvements. The ideal candidate brings a solid foundation in Windows and/or macOS environments, strong communication skills, and the ability to navigate a fast-paced setting with efficiency and care. Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations. Respond to and resolve routine helpdesk tickets — password resets, software installs, printer/network issues, hardware troubleshooting. Handle escalated issues requiring deeper troubleshooting, including OS-level problems, network connectivity, application errors, and system configuration. Set up, maintain, and troubleshoot AV equipment for meetings, conference rooms, and events (video conferencing systems, displays, microphones, speakers). Maintain accurate documentation of IT assets, tickets, and standard operating procedures. Manage user accounts and permissions across core business systems (email, SSO, shared drives, etc.). Coordinate with vendors and outside providers for repairs, equipment orders, and service issues as needed. Identify recurring issues and recommend process or system improvements. Experience and Skills 2+ years of experience in IT support, helpdesk, or a similar technical support role. Solid understanding of Windows and/or macOS environments, Active Directory/Azure AD (or equivalent), and common business applications. Experience with onboarding/offboarding processes and account provisioning tools. Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays, conferencing hardware). Strong troubleshooting skills with the ability to explain technical issues in plain language to non-technical staff. Excellent communication skills and a customer-service mindset. Ability to prioritize and manage multiple requests in a fast-paced environment. Comfortable lifting and moving equipment (monitors, laptops, AV gear) as needed. Preferred Skills/Experience Experience supporting a hybrid or multi-office workforce. Basic scripting or automation experience for repetitive IT tasks. Relevant certifications (CompTIA A+, Network+, Microsoft certifications, etc.). #LI-Onsite The grade-based payrange for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Competitivesalary based on experience and education Salary Range: $72,900-$76,000 Kratos is valued for our ability to designand deliver leading edge, resilient solutions for aerospace communication,control, awareness and mission success across a continuum of offerings—fromcommercial to tailored custom solutions and integrated programs. Customerstrust us to stay relevant and know we are in it for the long-haul. We bringboth the capability and confidence that our customers value and depend on. Andwe always deliver. This posting will close within 90 days from the Posting Date. Life/ADD & Short/Long Term Disability Insurance 401(k) Savings Plan Employee Stock Purchase Plan (ESPP) Paid Time-Off (PTO) Holidays Education Reimbursement Kratos Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as aprotected veteran, or any other protected category under applicable federal, state, and local laws. Disability Accessibility Accommodation If you require an accommodation to navigate or apply to our careers site, please send your request to View email address on click.appcast.io or call View phone number on click.appcast.io. Any inquiries not related to requesting an accommodation will be discarded. Pay Transparency The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Job Applicant Privacy Notice For applicants in the EU and California residents, please review ourprivacy notice. #J-18808-Ljbffr