Member Success Lead

Tampa, FL Operations Full-Time Hybrid Preferred We're looking for a Member Success Lead to support users once they enter the network. This is not traditional customer support. This is about helping people navigate the experience. Why this Role Matters HAEVN is different. People will need guidance. This role ensures users feel supported and confident using the system. Responsibilities Manage user support and communication Help users understand matches and the connection process Handle edge cases, issues, and feedback Identify patterns in user behavior and pain points Work with product and growth to improve the experience Build systems for scalable member support What We're Looking For 4–7+ years in customer experience, operations, or support Strong communication and empathy Ability to handle sensitive or nuanced situations Organized and systems-oriented Who Tends to Do Well Here You're calm, clear, and good with people. You don't overreact. You solve problems. Compensation $100,000 – $130,000 base + bonus What to Expect Intro call A short conversation to learn about your background, what you're looking for, and why HAEVN makes sense for you. Role conversation A deeper discussion with the hiring lead focused on the actual work, judgment, and how you think. Practical interview Depending on the role, this may be a work sample, case discussion, portfolio review, or technical conversation. Team conversation You’ll meet a few people you’d work closely with so both sides can evaluate fit, communication style, and collaboration. Decision If there's a fit, we'll move quickly and clearly. If not, we'll close the loop respectfully. #J-18808-Ljbffr HAEVN