Dispatcher II

911 Dispatcher

Ready for your next call? Now accepting applications for experienced 911 Dispatchers! (Full-Time/benefitted positions and Part-Time/non-benefitted positions available)

The Fairfield Police Department serves a diverse community and exists to improve the quality of life in Fairfield. The department is committed to working with our community members to solve problems together. Dispatchers are an integral part of this effort and the 9-1-1 system, receiving emergency and non-emergency calls and acting as a liaison between the members of the community, other agencies, department personnel and field units in support of the City's organizational goals and objectives.

This recruitment is open/continuous and may close without notice once a sufficient number of applications have been received. The best qualified candidates will be invited to interview. Interviews will be scheduled once a large enough candidate pool has been established. To learn more about Fairfield PD, please contact the Police Personnel unit.

WORKING CONDITIONS: Work is performed in the Communications Center in the Police Department. The environment includes exposure to stressful situations; work will involve pressure generated by the necessity for appropriate and timely response and follow-up required by emergency and routine events that often occur simultaneously. Dispatchers are assigned to shifts on a rotating basis including day, swing or graveyard, depending upon department needs. Work will include shift assignments on weekends and holidays. PHYSICAL DEMANDS: Primarily sedentary work requiring the ability to sit for long periods of time and manual dexterity to sufficiently operate computer keyboards. Requires good vision, the ability to hear well enough to receive information over the telephone and radio amid background noise, and verbal clarity. Work will also involve bending, twisting, turning and reaching.

Minimum Qualifications

EDUCATION/EXPERIENCE:

• 1 year experience working as a police, fire or emergency medical Dispatcher is required.
• Education equivalent to completion of the twelfth grade is required.

• A P.O.S.T. Public Safety Dispatch Certificate is required. Must be able to obtain Emergency Medical Dispatch Certificate within one year of hire.

• Employees hired as Dispatcher I are required to meet the requirements of and promote to Dispatcher II by the end of the 12-month probationary period.
• Must be at least 18 years of age at time of hire.
• Candidates will be required to pass a thorough background investigation.
• Must be able to maintain the same level of security as when first hired. Failure to maintain this level of security clearance is grounds for dismissal.

Examples of Duties

Emergency dispatchers have an extremely difficult job and must remain calm and collected while under immense mental and emotional pressure. Fairfield Police dispatcher Jena Draper takes us behind the scenes and shares her experiences as a dispatcher.

If you have compassion, emotional intelligence, a willingness to learn and the ability to multi-task, this is the job for you!

Knowledge & Abilities

THE SELECTION PROCESS: Based on the information provided in the application documents, the best-qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview, or any combination. This position requires a thorough background investigation, polygraph examination, psychological assessment, and a medical exam prior to appointment.

HOW TO APPLY: Candidates must submit an online application via NeoGov/Governmentjobs.com by 5:00 p.m. of the closing date. If you have any difficulties submitting your online application, please call NeoGov's Applicant Support Line at View phone number on click.appcast.io.

Mac users please note: To ensure compatibility, please use Google Chrome and ensure iOS settings are up-to-date.

If you feel you will need a reasonable accommodation for any portion of the testing/interview process, please contact Human Resources at View phone number on click.appcast.io at least 1 week prior to the application deadline or examination date.

REFERENCE CHECKS: The City utilizes an electronic reference check process to gather references of candidates once mutual interest is established. Please note that if you include your current supervisor in the "References" section of your application, they may be contacted once you have accepted a conditional job offer from the city.

Candidates are encouraged to notify anyone they list in the "References" section to help ensure a timely response. When listing references, please identify persons who can assess your professional qualifications in the context of the workplace. Examples include former colleagues/supervisors, mentors, etc. If you have limited or no work experience, you may identify personal references familiar with your qualifications that correlate to workplace experiences. Examples include teachers, volunteer coordinators, mentors, etc.

The City of Fairfield is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.

Benefits

FULL-TIME/PRO-RATA POSITIONS - The City of Fairfield offers a comprehensive benefit package that includes City contribution toward the Public Employees' Retirement System (PERS) and deferred savings; medical, dental and vision; life insurance; paid holidays, vacation, personal leave and sick leave. For a more detailed overview of the benefit package, please click on the following link: FEA Employee Benefits. PART-TIME POSITIONS – For benefits associated with part-time positions, please see the Fairfield Part-Time Employees' Association (FPTEA) Memorandum of Understanding. * Benefits, terms and conditions of employment may be amended or modified through the collective bargaining process.