Customer Service Assistant

Customer Service Assistant

Reboot Staff is a people-focused organization committed to delivering exceptional support and operational excellence for our clients. We take pride in building teams that are reliable, driven, and dedicated to creating positive experiences. Our workplace values clarity, growth, and a strong sense of purpose.

Job Description

We are seeking a Customer Service Assistant to join our team in Austin, TX. This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and is motivated to help customers receive outstanding support. You will be a key contributor to ensuring smooth operations and efficient resolution of inquiries.

Responsibilities

• Provide timely and professional assistance to incoming customer inquiries.
• Manage customer requests through phone, email, and other internal communication channels.
• Maintain accurate records of interactions and follow up as needed.
• Collaborate with internal teams to ensure customer satisfaction and efficient workflows.
• Support daily administrative tasks and contribute to process improvements.
• Ensure all interactions align with company standards and customer-centric values.

Qualifications

• Strong verbal and written communication skills.
• Ability to stay organized and manage multiple tasks at once.
• Problem-solving mindset with a proactive approach to service.
• Comfortable working independently and as part of a team.
• Reliable, adaptable, and committed to delivering high-quality work.

Additional Information

• Competitive salary of $46,000 – $50,000 annually.
• Professional development and growth opportunities within the company.
• Skill-building in communication, customer relations, and operations.
• Supportive team environment with clear pathways for advancement