Operations Scheduling Coordinator

: Overview

What we offer: Snohomish County 911 offers an attractive compensation and benefits package that includes:

• Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year).
• Salary - $68,770 - $92,159 (anticipated cost of living allowance in January 2024)
• Holidays - Eleven(11) recognized holidays per year, plus two (2) floating holidays, with an additional longevity holiday for employees who reach ten (10) years longevity or more.
• Educational Incentive - Up to $5,000 in tuition reimbursement towards enrollment in a class at an accredited college, university, recognized vocational school, or program that leads to a certificate, college degree, and certification tests that are job-related.
• Benefit plans - Medical plans through Regence (PPO) OR Kaiser Permanente (PPO) OR Kaiser Permanente (HMO). Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability.
• Employee Assistance Programs - Access to two EAPs through Association of Washington Cities and Public Safety EAP.
• WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!
  • Pension Plan - Vested in PERS after 5 years of employment
  • Deferred Compensation - Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
  • Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Our Agency and Community Snohomish County 911 (SNO911) is currently located approximately 30 miles north of Seattle in Everett, WA, on Everett Mall Way at the Everett South Police Precinct. The agency will be moving to a newly remodeled building on Everett Mall Way (projected 2025 move in). SNO911 is a consolidated 911 Public Safety Answering Point (PSAP), commonly referred to as a Dispatch Center. We have over 100 authorized Dispatcher positions. We provide Police / Sheriff, Fire, and EMS services to all of Snohomish County. We are one of the largest PSAPs in WA State, processing around 820,000 calls for service annually. We support over 40 Police, Sheriff, Fire, and EMS agencies across Snohomish County. The Position Supporting Operations Managers and Dispatch Supervisors, this position performs scheduling and timekeeping-related duties in accordance with the collective bargaining agreement. Working in partnership with Dispatch Supervisors, assists in maintaining staffing levels in the center, including allocating and activating staff to fill vacant shifts and facilitating shift and vacation bidding processes. Maintains timekeeping records for represented staff utilizing a computerized timekeeping system and related records documentation. Prepares forms and reports as requested, such as daily staffing, overtime usage, call outs, shift make up, staffing needs/variances, and other issues. Reviews, manages and files various paperwork, forms and submissions. Administers, configures, and troubleshoots system transactions within the agency's scheduling and time-keeping software. This is an FLSA non-exempt position. Key Job Responsibilities

Essential Functions of the Job Examples:

• Coordinates and collaborates with Dispatch Supervisors on matters related to scheduling and timekeeping records for dispatch staff; supports and understands the role of a supervisor related to the need for timely transactions
• Responsible for creating and maintaining daily dispatch rosters, including training assignments provided by Office of Training and Standards (OTS) and others in the organization
• Performs daily timekeeping related tasks such as processing pay forms, validating entries in the scheduling and payroll software, and ensuring any discrepancies are identified and remedied prior to payroll processing
• Conducts discrepancy reporting between scheduling and payroll systems
• Reviews data entry and resolves problems prior to posting of payroll
• Process, collate and file all incoming payroll forms, ensuring the Finance department receives appropriate/needed documentation
• Responsible for accurate and timely processing of semi-monthly and special payroll processes for Operations Department employees in accordance with applicable regulations, policies and union contracts. Includes reconciling time sheets, conducting discrepancy reports and other related duties
• Adjusts coding for various leaves utilizing scheduling software, upon receipt of monthly leave reconciliation report from Human Resources
• Coordinates and performs schedule system configuration, maintenance and modifications
• Assists Finance Department to assure timely and accurate processing of transactions in compliance with company policies and procedures as well as Federal and State regulations, if applicable

Qualifications

Education & Experience A combination of education and related experience sufficient to provide the requisite knowledge, skills and abilities may substitute for education requirements

• High School Diploma or GED required
• Two (2) or more years of staffing and timekeeping experience
• Experience with an automated scheduler program
• Extensive experience utilizing Microsoft Office applications

Preferred Qualifications

• Experience with UKG Workforce Ready and TeleStaff scheduling platforms

Supplemental Information

Physical Demands and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in an office environment under pressure and requires the ability to quickly adjust to changing priorities and demands
• While performing the duties of this job, the employee is frequently required to sit and use a keyboard
• Travel by various modes of private and commercial transportation within the region (and occasionally beyond for training/professional development) may be required
• Attendance and participation at early morning meetings to prepare and process payroll will be required
• Occasional fieldwork may be required
• Ability to occasionally lift up to 30 pounds

Snohomish County 911 is an equal opportunity employer. Snohomish County 911 will not discriminate in employment, recruitment, or selection practices. Reasonable accommodations may be requested for Snohomish County 911's application process for applicants with disabilities by contacting our office by email or phone during normal business hours. SNO911 will not accept incomplete application packets. Only applicants possessing the stated qualifications, education and experience will be considered for the position.

• Excellent medical options through Kaiser and Regence
• Delta Dental Plan
• Vision plan through VSP
• Generous Paid-time-off and paid holidays
  • Recognized Holidays:
    • New Year's Day
    • Martin Luther King Day
    • President's Day
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Veteran's Day
    • Thanksgiving Day
    • Native American Heritage Day
    • Christmas Day
    • Two floating holidays credited to PTO bank annually on January 1 in the form of 16 additional PTO hours.
    • Longevity Holiday (awarded annually for employees who reach ten (10) years longevity or more).
  • Less than 23 months of service = 192 hours PTO
  • 23 months of service = 216 hours PTO
  • 59 months of service = 240 hours PTO
  • 107 months of service = 264 hours PTO
  • 119 months of service = 276 hours PTO
  • 203 months of service = 312 hours PTO
  • 323 months of service = 324 hours PTO
• Public Service Loan Forgiveness Program
  • If you are employed by a U.S. federal, state, local, or tribal government or not-for-profit organization, you might be eligible for the Public Service Loan Forgiveness Program.
  • The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
  • Copy and paste this URL to learn more.
• College Tuition Reimbursement up to $5,000 per year on approved certification training / courses / degree programs.
• WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!
  • Vested in PERS after 5 years of employment
  • Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
  • Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)