Field Service Technician

Travel 80% Description Job Summary At PFlow Industries, you won’t just be another employee—you’ll be an employee-owner shaping our future. As a 100% employee-owned, industry-leading manufacturer, every team member has a voice, a stake, and a reason to be proud of the work we do. We’re a growing, multi-year Top Workplace Winner with a strong, family-oriented culture where people support one another and succeed together. If you thrive on variety, enjoy problem-solving, and want to be part of a winning team that truly values its people, this is your opportunity to grow your career and make an impact. Essential Duties and Responsibilities Travel to customer sites to lead or assist in the installation, start-up, and servicing of our Vertical Reciprocating Conveyor Equipment, ensuring safe, accurate, and timely results Provide remote technical support to customers when not on-site, helping troubleshoot, repair, and optimize equipment performance Communicate technical details and instructions clearly and professionally to ensure customer confidence and satisfaction Prioritize safety in all aspects of service work, both in-house and on-site Collaborate with internal teams (Engineering, Sales, Operations) by providing post-project feedback and recommendations for continuous improvement Support company procedures to ensure consistent, high-quality service delivery Maintain proactive customer follow-up and ongoing relationship management Keep workspaces clean, organized, and safe—wherever you are Travel up to 80% each week, home each weekend Job Requirements The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate's degree in Electronic, Hydraulic, or Mechanical Technology or related field 2+ years of experience with Allen-Bradley MicroLogix Minimum 5 years of field service experience, preferably in heavy equipment or material handling Must be able to travel domestically and internationally (U.S., Canada, Mexico) up to 80% Valid driver’s license and clean driving record Strong customer service and communication skills Proven ability to troubleshoot electrical, mechanical, and control systems Able to read engineering drawings, schematics, and manuals Strong time management, independence, and organizational skills Self-starter with ability to handle competing priorities and work under pressure Physical Demands Frequent standing, walking, climbing, kneeling, stooping, and reaching Frequent lifting/moving of 25 lbs.; occasional lifting/moving up to 100 lbs. with assistance Vision requirements: close, distance, color, peripheral, depth, and ability to adjust focus Use of hands for handling tools and equipment Occasional sitting Work performed both indoors and outdoors in customer, production, and office environments Potential exposure to airborne particles or elevated work areas PFlow’s rich and comprehensive benefit package includes: Generous ESOP retirement contribution by the company Health Insurance with a $0 deductible option 401(k) with company matching Dental and Vision Insurance Flexible spending account/Health Savings Account Paid time off STD, LTD and Life Insurance paid for by the company #J-18808-Ljbffr