RN - Appointment Business Center

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Closing Date:
07/03/2026
Type of Position:

Job Type:
Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No
Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at View email address on click.appcast.io.


Department:
ICE | CORE PA Float

Department's Website:

Summary of Job Duties:
Under the direction of the Director, of the Appointment Business Center (ABC) the Registered Nurse (RN) will improve patient outcomes and promote wellness by navigating and performing the following duties: nurse triage, insurance prior authorizations of clinic in office procedures, patient appointment scheduling, referral management of internal and external patient referrals, and complete post discharge follow up calls for given patient populations.
Qualifications:

Minimum Qualifications:

• Bachelor's Degree, Associates Degree, or Diploma in Nursing
  
• Three (3) years nursing experience
  
• Current/Valid Arkansas Registered Nursing License. BLS certification.
  
  
• Strong computer and typing skills
  

Preferred Qualifications:

• Bachelor's Degree in Nursing
  
• Two (2) years of experience in Nurse Triage, Appointment Scheduling, Patient Access, Clinic nursing, or any combination of the four.
  
• ACLS certification or obtain certification within one year of hire date.
  
• Call center experience, Epic Nurse Triage Module
  

Additional Information:
Job Requirements:

• The RN will work closely with service lines, providers, and clinics to provide suitable and timely patient follow up.
• The RN will be responsible for reviewing, requesting, and submitting clinical documentation as appropriate.
• This position will be required to identify and differentiate between routine, urgent, or emergent/life-threatening symptoms in order to provide safe and timely dispositions.
• The RN will respond to patient and provider inquiries, prioritizing responses and routing urgent situations as necessary to providers.
• Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPPA and UAMS policies and procedures.
• Performs to the level of a licensed registered nurse as dictated by the Arkansas Nurse Practice Act and UAMS.
• The RN will utilize decision making software including evidenced-based triage protocols, the application of a variety of procedures, policies and/or precedents relating to both the standards and procedures of the nursing profession and those established by the University of Arkansas for Medical Sciences

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment : Inside Medical Facility Environment

Noise Level : Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools

Salary Information:
Commensurate with education and experience

Required Documents to Apply:
License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site


Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.


Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:
Yes