Service Advisor

The Automotive Service Advisor is a customer-facing, revenue-driving role responsible for delivering an exceptional service experience in a fast-paced, high-volume dealership environment. This position serves as the primary liaison between customers and the service department, ensuring efficient vehicle flow, accurate repair recommendations, and strong customer satisfaction while maximizing service sales

JOB TITLE: Service Advisor


REPORTS TO: Service Director


LOCATION: Cincinnati, OH


FLSA STATUS : Exempt

A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:

• Greet customers promptly and professionally, establishing trust and rapport
• Conduct thorough vehicle walk-arounds and accurately document customer concerns
• Prepare clear, transparent service write-ups and repair orders
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• Communicate effectively with technicians to ensure accurate diagnostics and timely completion
• Present repair recommendations and obtain customer authorizations
• Manage a high daily car count while maintaining accuracy and professionalism
• Provide frequent status updates to customers and ensure timely follow-up
• Review completed repairs with customers, explain charges, and collect payment
• Resolve customer concerns efficiently to maintain high NPS scores
• Meet or exceed individual and departmental sales, productivity, and CSI goals
• Adhere to dealership policies, processes, and OEM standards

WE'RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

• 2+ years of experience as a Service Advisor preferred (high-volume dealership experience strongly desired)
• Strong understanding of automotive services, maintenance, and repair terminology
• Proven ability to upsell ethically and consistently in a fast-paced environment
• Excellent communication, organizational, and time-management skills
• Ability to multitask while handling 15-30+ repair orders per day
• Customer-focused mindset with strong problem-solving skills
• Proficient with dealership management systems (Tekion, CDK, Reynolds & Reynolds, or similar)
• Valid driver's license and clean driving record
• High energy and resilience in a production-driven environment
• Professional appearance and demeanor
• Strong sales and closing skills
• Detail-oriented with strong follow-through
• Team-oriented mindset
• Ability to perform well under pressure and tight deadlines
• Consistently meet or exceed monthly service sales targets
• Maintain high customer satisfaction index (NPS) scores
• Efficiently manage workflow in a high-volume setting
• Contribute positively to team culture and dealership reputation

HERE'S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):

• Medical, dental, and vision benefits
• Voluntary benefits available
• Paid time off upon hire
• Paid company holidays
• 401(k) with conditional employer match after 6 months of employment
• Growth potential
• Automotive discounts

IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at View phone number on click.appcast.io. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. posting.