Front Desk Agent

Job Description

Job Description

Summary:The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests' stay. Giving clear communication and assistance to all guest while upholding the Great Escape Standards of guest service.  What You Will Be DoingCourteously welcome all guests and provide excellent service to ensure guest satisfactionAdhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requests/complaints to the department or proper managerHandle guest billing in a responsible and professional mannerUse problem-solving skills to professionally handle any guest issue, question, or concernCommunicate with other departments to address requests and concerns from guests How You Will Do ItOperate the Front Desk system to make reservationsCheck-in guests into the computer, establishes credit and give the guest accurate informationProper distribution of room keys and staff keysHandle phone lines from both in-house guests and public callsDispatch pertinent information to corresponding departments Responsible for changes to guest room status; i.e. room changes, early departures and stay-oversChecking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folioWhat You Will NeedMust have general computer knowledgePrevious experience with Credit Card Machine preferredMust be a friendly, outgoing "people" person with a good attitude and smilePrevious experience working with the public in a service provider industry preferredMust be able to stand up to four (4) hours at a time and reach above shoulder levelMust be comfortable answering and transferring callsKnowledgeable of hotel property and water parkPossess ability to multi-task and work in a fast paced environmentPossess ability to remain calm and professional in all situationsKnowledgeable in all hotel and water park services and hours of operationMust be able to work weekends, holidays, and other shifts as necessaryWhy work with us?Pay Rate: $16.25Paid trainingAdvancement opportunitiesOvertime pay eligible after 40 hoursYear-round job opportunitiesExclusive employee parties and events for you and your family