Orthodontic Billing Specialist - West Babylon & Patchogue, NY

Orthodontic Billing Specialist

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking an Orthodontic Billing Specialist to infuse new energy into our Billing/Front Desk teams. Our Great South Bay location in West Babylon, NY and our Gateway Plaza location in Patchogue, NY are welcoming and warm environments, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Orthodontic Billing Specialist and our (unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Billing/Ortho Coordinators have moved into roles as Front Desk Team Leads, Billing Department Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators. We give plenty of support and we're with you every step of the way! You start your BDC journey with a 15-day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as an Billing Coordinator.

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your steppingstone to success and professional growth within our practice! The sky's the limit! Our billing department is very busy, so we need someone who is:

• Reliable and team orientated.
• Out of the box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi-task in a fast-paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self-motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.
• Strong Mathematical skills.

We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients! Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Strong Dental Insurance knowledge is required for the most success in this role.

Here's an example of what an Ortho Billing Specialist might do in a day:

• Educate our patients about the details of their orthodontic treatment plan and associated fees after our Orthodontist has diagnosed and reviewed their options with them. You potentially clarify what the patient may have heard or "think" they heard. This can be in collaboration with our Patient Coordinators.
• Help patients understand their dental insurance benefits (ortho specific) and their potential out of pocket costs associated with the dental care they want or need. Review with Patient Coordinators our patient's financial responsibility based on any Insurance pre-determinations. You will essentially be mentoring our Patient Coordinators in developing a greater sense of Ortho Insurance Billing.
• Monitor Pre-determinations sent to Patient's Insurance companies. Keeping an eye on their timely return to move forward with patient's care. Communicate with Patient Coordinators and or Ortho team about any issues that may arise.
• Collaborate with our financial team and or Patient Coordinators to address and collect patient balances when they are set to return to the Practice for care.
• Comfortable with keeping up to date with email communications as the day goes on, responding when appropriate and necessary.
• Closely monitor any claims denied or rejected and in an immediate fashion dealing with all barriers to ensure Practice payment.
• Assisting Orthodontist with any further documentation needed to secure timely payment of claim.
• Constant collaborator in helping Front Desk team increase their knowledge of ortho insurance billing.
• Mentoring new team members when comfortable and can create value.
• Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Generate and review reports, when directed.
• Helping when needed to re-credential Orthodontist within the Practices.
• Proactively follow up on any outstanding Ortho Insurance claims and resolve to obtain payment.
• Enter Ortho Insurance payments accurately.
• Verify eligibility and benefits for ortho patients.
• Send insurance claims & pre-authorizations manually & electronically with necessary attachments and information.
• Help assume responsibility to decrease accounts receivable on any Ortho accounts.
• Prepare nightly Practice close outs, which include spreadsheets for both Partners and Bookkeeper reconciliations.
• Participate in bi-weekly "huddle" calls with Leadership, preparing proper huddle sheets beforehand to promote an organized and productive call.
• Assist patients in setting up re-occurring charges for Ortho case payments.
• Review with Ortho team contracts for patient's treatment. May also need to review with patient directly throughout their care.

We're looking for someone who has:

• Three or more years' experience in dental insurance and or Ortho billing departments. General dental practice experience is a must, three to five years preferred. Orthodontic billing experience of three to five years will be valued greatly.
• Flexibility regarding scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Insurance/Ortho Billing Specialists work every other Saturday.
• Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
• Excellent attention to detail and high follow through.
• The ability to calculate percentages accurately and quickly. Very strong math skills. Strong ability to understand and explain EOB's.
• A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications with patients regarding sensitive financial concerns.
• Outstanding teamwork skills and the ability work with a diverse group of people.
• Bi-lingual in English and Spanish welcomed.

Education:

• High school or equivalent (Required).
• College degree preferred.

Babylon Dental Care Perks:

• Competitive Compensation: Earn $25 to $28 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters. Visit our website to learn more about our organization and the exciting opportunity to be part of a team that provides exceptional dental care and exceeding patient expectations.

Compensation: $25.00 - $28.00 per hour At

Babylon Dental Care, we don't just strive for excellencewe redefine it. Our goal is to be a Category of One dental practicewhere the patient experience is elevated to a level so exceptional that we stand apart from all other dental practices. This isn't just a workplace; it's a community where we challenge, support, and inspire each other to be the best versions of ourselves.

We Don't Just Hire EmployeesWe Invest in Careers Whether you're starting at the front desk, assisting chairside, or managing patient relationships, we offer continuous training, leadership development, and mentorship to help you grow.

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