Payments-Digital & Design-Product Associate

As a Product Associate in JPMorgan Access, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross‑functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast‑paced environment, making a tangible impact on our products and customer experiences. Job responsibilities Supports the development of our product strategy and roadmap Collects and analyzes metrics on product performance to inform decision‑making Contributes to solution discovery through collaboration with cross‑functional teams to identify potential solutions that address user needs and align with business goals Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value Assist in maintaining backlog and facilitating discussions as needed across stakeholders to address issues and clarify requirements Ensure product launch activities are planned and executed per rollout strategy Create, maintain and publish product metrics and reporting Execute and manage model annotations process to ensure compliance with AI governance policy Support model evaluations‑translate eval results into product actions and track improvements against targeted outcomes Assist with AI governance activities as needed Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area Developing knowledge level of the product development life cycle Exposure to product life cycle activities including discovery and requirements definition Emerging knowledge of data analytics and data literacy Strong problem solver with structured approach to ambiguity—able to break down complex issues into testable hypotheses, identify root cause and drive pragmatic outcome‑oriented decisions Proficient in analyzing data and performance metrics to inform continuous product improvement Familiarity with AI for search and chatbots, including foundational knowledge of LLMS, machine learning concepts, retrieval/search relevance and practical evaluation approaches Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a high matrixed, complex organization We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary Chicago, IL $69,350.00 - $103,000.00 / year; Jersey City, NJ $82,650.00 - $123,000.00 / year #J-18808-Ljbffr JPMorgan Chase