GBGS Assistant Manager of San Jose

Job Description

Job Description

We're located in Westfield Valley Fair! Copy & paste the link below to learn more about our company and the Assistant Manager role!

What is Great Big Game Show?

In 2023, The Escape Game introduced something entirely new: Great Big Game Show .

Great Big Game Show is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows.

Great Big Game Show is expanding rapidly across the United States, with 18 new locations opening in 2026 .

Description

The Assistant Manager works closely with the General Manager to help lead the store across three key areas :

1. Exceeding guest expectations through exceptional hospitality

At our core, we are a hospitality company that obsesses over the experience of every single guest. Great Big Game Show locations earn 5.0 Google review ratings by delivering an unexpected level of guest care and hospitality.

2. Upholding training and operational standards

Helping ensure consistently excellent games, hosting, and front-of-house execution.

3. Maintaining world-class facilities

Supporting cleanliness, organization, and the overall presentation of the store.

The Assistant Manager works functional shifts in the store and must be an excellent Guest Experience Specialist (front desk) and Game Show Host .

This role is viewed as a future General Manager position and should be filled by someone with a clear passion for Great Big Game Show and a strong desire to step into a General Manager role within the next 6–18 months.

You’ll start as an Assistant Manager in Training

All Assistant Managers will begin as an Assistant Manager in Training , working 35–40 hours per week . During this period, team members will:

• Complete the GBGS training passport
• Master all frontline positions
• Participate in ASCEND , our internal leadership development course

The training period typically lasts 1–6 months . Upon successful completion, the individual will be signed off as a full Assistant Manager and will work 40–45 hours per week depending on location .

Expectations

Leadership & Culture

• Serve as a GBGS brand ambassador who exemplifies care for every single guest
• Support the General Manager in leading a team of 12–30 team members of all ages
• Promote and maintain a positive, inclusive, and energetic atmosphere
• Integrate GBGS’s mission, vision, and values throughout the store
• Take personal responsibility for learning and development through coaching from the General Manager and Operations team

Guest Experience & Operations

• Enthusiastically implement new company initiatives, strategies, policies, and training programs
• Partner with the General Manager to train team members and coach GBGS standards through thoughtful, consistent feedback
• Maintain mastery of all front-of-house roles, including Game Show Host and Guest Experience Specialist
• Assist with operational excellence through upkeep of:
  • Apparel and retail products
  • Game inventory
  • Building maintenance
  • Cash control systems
  • Shift schedules
• Provide quick, creative solutions to problems as they arise

Communication & Reporting

• Track and report basic operational and performance data
• Create and distribute the store’s weekly newsletter
• Attend an annual management performance review conducted by one or more direct leaders

Role Scope & Classification

• This is a non-exempt role
• Assistant Managers will continue working 4.5–5 functional shifts per week
• You will learn and assist with administrative tasks, but you are not fully responsible for:
  • Overall store operations
  • Managing team relations independently

  • Hiring or exiting team members

Exemptions

The following responsibilities are not expected at the Assistant Manager level:

• Making hiring decisions without the support and approval of the General Manager or Operations leader
• Creating or publishing the store’s team schedule as a regular responsibility
  • (Schedules may only be created in rare situations, such as when the General Manager is out of town, and only with approval)
• Terminating team members under any circumstance
  • All terminations must be handled by the General Manager and/or an HQ leader
• Approving pay changes or raises

Job Requirements

• High school diploma or equivalent
• College degree preferred
• Leadership experience (6 months or more preferred)
• Full embodiment of our mission, vision, and values
• Alignment with the Assistant Manager schedule and flexible availability, including nights, weekends, and holidays
• GBGS must be your sole employer during your time as Assistant Manager

Hours

• 35–40 hours per week during training
• 40–45 hours per week after full sign-off
• More or fewer hours may be required occasionally

Required attendance at the annual GM Escape event (typically held in Q4).

Uniform & Grooming Standards

Beginning 1/7/2025, hair for GBGS store managers must be a naturally occurring color, including shades of black, blonde, brown, gray, or red. Facial hair, including beards and eyebrows, must match natural hair color.

Knowledge, Skills, and Abilities

• Genuine love for serving others
• Flexibility in a rapidly changing work environment
• Consistently positive attitude
• Ability to manage cash systems
• Strong interpersonal and communication skills
• Ability to positively influence others
• Basic computer skills

You Might Be a Great Fit If:

• You genuinely enjoy interacting with guests
• You want to grow and appreciate regular feedback and constructive criticism
• You care deeply about excellence and coaching others
• You enjoy a fast-paced, hands-on leadership role
• You’re up for a challenge

Company Mission Statement

To design and deliver epic interactive experiences for every single guest.

Company Values

• Passion : We love our guests, our brand, and our games.
• Integrity : We endeavor to honor God through hard work, honesty, fairness, and generosity.
• Creativity : We are always expanding the boundaries of what is possible.
• Teamwork : We can best accomplish our goals by selflessly working together.
• Excellence : We are relentless in our pursuit to be the best.
• Growth : We believe in expanding our business and developing our team members.