Scott Dunn Private - Private Relationship Travel Manager - Dallas, TX

Scott Dunn Private - Private Relationship Travel Manager - Dallas, TX Job no: 531380 Brand: Scott Dunn Work type: Full time Location: Texas Categories: Sales and Customer Service Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor‑made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations. Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel. Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime. About The Opportunity Scott Dunn Private is an invitation‑only membership delivering exceptional, hyper‑bespoke travel experiences for Ultra‑High‑Net‑Worth individuals. As a Private Travel Relationship Manager you’ll take full ownership of a dedicated member portfolio, acting as the trusted advisor for some of the world’s most discerning travelers. This high‑impact, relationship‑led role combines luxury travel expertise, commercial drive, and unparalleled service. You’ll work closely with a global network of experts to inspire, plan, and deliver extraordinary journeys. Key Responsibilities Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact. Prospect, engage, onboard, and retain UHNW members through proactive relationship building. Generate demand by inspiring members’ annual travel calendars with standout ideas and itineraries. Deliver hyper‑bespoke travel planning from enquiry through to post‑travel follow‑up. Identify and execute business development opportunities through networks, referrals, and partnerships. Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards. Maintain detailed member profiles, preferences, and contact strategies within CRM systems. Collaborate with global destination experts to deliver seamless, complex itineraries. Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences. Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required. Participate in familiarisation trips and share product knowledge with colleagues. Support marketing initiatives, member events, and brand‑building activities. Build personal brand visibility within UHNW circles and relevant industry networks. Other duties and tasks as assigned. Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive. Experience & Qualifications Minimum 5 years’ experience in luxury travel with proven global travel sales success. Demonstrated experience managing face‑to‑face relationships with UHNW clients. Strong commercial acumen with a sales‑driven mindset and service excellence focus. Comprehensive knowledge of global luxury destinations and products. Proven ability to meet and exceed performance targets. High proficiency in CRM systems with exceptional attention to detail. Willingness to work flexible hours and travel domestically and internationally as required. Work Perks Regular Buzz Nights and annual Global Gathering events to celebrate success. Opportunities to use quick thinking and expertise to solve challenges. Culture that values a love for travel and personal relationships. Commitment to diversity, equity and inclusion through initiatives such as Diversity Day, Employee Resource Groups, and inclusive recruitment protocols. Opportunities for career growth and genuine professional development. Strong support for personal and professional development of all employees. Corporate Social Responsibility program that supports nominated charities, offers a paid volunteer day per year, and promotes environmental stewardship. Benefits Include Paid Time Off: up to 15 vacation days (pro-rated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognised holidays annually. Travel perks and discounts. Health & Wellness Programs and Employee Financial Wellness Services. National and international award nights and conferences. Health benefits including medical, dental, vision, gender‑affirming care, and fertility care. Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability. Flexible Spending Accounts. Employee Assistance Program. 401(k) program with partial match. Tuition Reimbursement Program. Employee Share Plan – opportunity to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions. Global career opportunities across a network of brands and businesses. Compensation For this position we anticipate an annual salary of $80,000 plus commission/incentive earnings based on achievable targets. Salary is dependent on relevant factors, including experience, geographic location, and job requirements. Location Based in Dallas, TX with regular travel within the Dallas area required to meet members and prospective members. International and domestic travel between offices will also be required. Equal Opportunity Employer We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. #J-18808-Ljbffr