Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience Specialist

Polymarket

Polymarket CX Specialist Polymarket is reinventing what frontline support looks like, and our goal is simple: build the world's best customer experience. CX Specialists are not ticket-closers. They're the owners of our customer experience. You'll handle the real, day-to-day work of supporting our users, and you'll use that front-row seat to make our process, our AI tooling, and our entire CX motion measurably better every single day. This role is for someone who genuinely cares about the people on the other end of every conversation, and who is energized by leverage: turning one painful ticket into a fix that means thousands of users never hit that pain again. You don't need to be an engineer, but you're tool-native, curious, and comfortable working shoulder to shoulder with teams across the company to get things done. You'll act as a mini-founder for the customer experience, accountable for the outcome and not just the queue. What You'll Do The CX Specialist owns the frontline and uses it as a launchpad to improve everything behind it. You'll resolve problems before they escalate, jump in when things break, and turn that first-hand knowledge into a better product and a better support org. Own the frontline. Handle tickets end to end and jump into live chats the moment an incident hits. When users need a human, you're it. Make the org 1% better every single day. You won't ship production code, but you'll be in the tools daily: pulling data, spotting patterns across tickets, prototyping with our AI support stack, and partnering with engineers to kill recurring issues at the root. Your improvements span process, AI tooling, and automation. Own the CX profile with real leverage. Treat every repeat ticket as a signal. Turn manual, repetitive pain into systemic fixes in our process, our AI agents, and our self-serve experience. Work across the whole company. Partner with Product, Engineering, Partnerships, and Operations. Build trust with technical teams and business leaders alike, and translate between customers and the people who can fix things for them. Act as the voice of the customer. Surface product gaps, track adoption signals, and push for the fixes that matter most. Raise the bar relentlessly. Hold every interaction to the standard of the world's best customer experience, and keep pushing it higher. What We're Looking For 1+ years in customer support, customer experience, customer success, or a similar customer-facing role. Bonus if you've worked with sophisticated traders, institutional clients, or high-stakes power users You genuinely care about the customer experience. You take it personally when a user has a bad time, and you measure your success by how much better you leave things, not just how many tickets you close Tool-native and unafraid of data. Comfortable in dashboards and support tooling, and willing to dig into SQL, AI tools, or a help center CMS even if you've never written code professionally Comfortable working alongside engineers. You can describe a bug clearly, reproduce an issue, and translate between customers and technical teams Excellent written and verbal communication, especially in online and community settings. Clear, fast, and human, with tone-reading as a default skill Strong prioritization, time management, and attention to detail. You can hold 10+ live client threads and not drop any A bias toward building the fix, not just applying the band-aid. You get restless when you see the same problem twice (Plus) Domain context in prediction markets, sportsbooks, derivatives, or equities. Any market microstructure background where outcomes and edge matter (Plus) Active trading experience (Plus) Experience improving support operations, automation, or AI support tooling Benefits Competitive salary & equity Unlimited PTO Full Health, Vision, & Dental coverage 401k match Equinox membership Hardware setup: new MacBook Pro, big display, & accessories

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist in New York, NY vacancy
  • $16.5 per hour

     ...essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells... 
    Suggested
    Full time
    Local area
    Worldwide
    Flexible hours

    Hertz

    New York, NY
    5 days ago
  •  ...Teleperformance is seeking a Customer Sales Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with...  ...based tools to resolve issues and ensure a positive customer experience. Position offers ongoing opportunities and is open to... 
    Suggested
    Remote work

    Teleperformance USA

    New York, NY
    2 days ago
  •  ...TJX Companies, HomeGoods store, seeks a customer-facing associate in Clearwater, FL. The role focuses on delivering a highly satisfying customer experience, maintaining a clean, organized store, and supporting store operations. You may cross-train in multiple areas to... 
    Suggested

    Dormont Manufacturing Company

    New York, NY
    18 hours ago
  • A plumbing service provider is seeking a Customer Service & Sales Representative for a full-time remote position. The role involves answering...  .... Ideal candidates will have over 3 years of customer service experience, strong communication skills, and the ability to multitask.... 
    Suggested
    Remote job
    Full time
    Flexible hours

    School Result

    New York, NY
    1 day ago
  • $65k - $90k

     ...connectivity solutions that are adaptive, agile, and designed with the customer in mind. On a typical day you’ll Onboard customers from sales...  ...with proposed solutions on how we can improve the customer experience. What we’re looking for College degree or equivalent work... 
    Suggested
    Work experience placement

    Pilot Fiber

    New York, NY
    2 days ago
  •  ...Customer Experience Specialist As a Customer Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert on the Warp platform. You'll join our growing Customer Experience team reporting to the Head of Customer Success and... 
    Work at office
    Flexible hours
    Shift work

    WARP CORP

    New York, NY
    3 days ago
  • $66k - $90k

     ...Overview Senior Customer Experience Specialist at HiBob. As a Senior CX Specialist, you will act as a technical expert and escalation point within the CX team, combining advanced product knowledge, strong analytical skills, and efficient troubleshooting to resolve complex... 
    Temporary work
    Work at office
    Remote work
    Work from home
    Home office
    2 days per week
    3 days per week

    Hi Bob Limited

    New York, NY
    19 hours ago
  •  ...ModusFocus Consulting is seeking a Customer Service Representative to support customer communications, account management, and service quality initiatives. This is a fully remote role with an immediate start after onboarding. You will respond to inquiries by phone, email... 
    Immediate start
    Remote work

    ModusFocus Consulting

    New York, NY
    12 hours ago
  •  ...Customer Experience Specialist Irvine, CA; New York City About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for... 
    Flexible hours

    Twitch

    New York, NY
    12 hours ago
  •  ...As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document... 

    TradeJobsWorkForce

    New York, NY
    19 hours ago
  •  ...Alma is seeking a Customer Experience Associate to deliver exceptional support for providers and clients via email and phone. You will become a trusted expert on Alma’s systems and product lines, guiding customers with empathy and accuracy while balancing speed and quality... 
    Remote work

    Itlearn360

    New York, NY
    12 hours ago
  • $62k - $81k

     ...Customer Experience Specialist (Multiple Openings) HiBob helps modern, mid‑size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple‑digit... 
    Temporary work
    Work at office
    Remote work
    Work from home
    Home office
    Weekend work
    2 days per week
    3 days per week

    Hi Bob Limited

    New York, NY
    12 hours ago
  •  ...A dynamic customer experience company seeks a Dutch Customer Experience Specialist to join their vibrant team in Valencia, Spain. The role involves engaging with customers through phone, email, and chat, providing personalized support and solutions. Candidates should... 
    Flexible hours

    Cross Border Talents

    New York, NY
    18 hours ago
  •  ...Overview Avis Budget Group is seeking a Frontline Avis First Customer Experience Specialist. This role offers hourly wage plus an incentive program for delivering exceptional customer service (up to $5 additional per hour). Step into a role where you are the face of first... 
    Hourly pay
    Full time
    Part time
    Flexible hours
    Afternoon shift

    Avis Budget Group International

    New York, NY
    3 days ago
  •  ...Rollins, Inc. via Orkin is seeking a Customer Service Specialist in New York to deliver top-tier service and protect our reputation for reliability. You’ll handle customer requests, schedule visits and optimize routes to ensure prompt, accurate service delivery. You’ll... 

    Rollins

    New York, NY
    18 hours ago
  •  ...TP is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a...  ...will use web-based tools to deliver a seamless customer experience in a fast-paced environment. The role emphasizes strong communication... 
    Remote work

    TP Services

    New York, NY
    19 hours ago
  •  ...A healthcare platform company is seeking experienced customer support professionals to provide fast and empathetic support to healthcare...  .... This remote position requires fluent English and experience in customer support, ideally with 2+ years in roles involving... 
    Remote work

    Clipboard, inc.

    New York, NY
    19 hours ago
  •  ...Amazon is hiring a CX Specialist for Twitch in New York City, crucial for enhancing customer experience and bridging connections with users. Candidates should have 1-2 years of relevant customer support experience and proficiency in Salesforce and JIRA. The role requires... 
    Flexible hours

    Amazon

    New York, NY
    19 hours ago
  • $20 - $22 per hour

     ...Overview Our client, a fast-growing consumer brand with a national presence, is seeking a personable and solutions-driven Customer Experience Specialist to join their team. Known for their commitment to high-touch service and community-driven values, the company blends... 
    Hourly pay
    Full time
    Remote work
    Work from home
    Flexible hours

    Atrium

    New York, NY
    4 days ago
  •  ...LRS is seeking a Customer Experience Specialist in New Jersey. In this role, you will support customers via inbound and outbound calls, providing exceptional service and addressing inquiries with a resourceful mindset. The ideal candidate has 2-3 years of call center... 
    Full time

    LRS

    New York, NY
    19 hours ago
  •  ...Material Wrld, Inc. is looking for an Entry Level Customer Experience Associate in New York to enhance the fashion resale experience. This role involves managing our eBay store and acting as the primary point of contact for our e-commerce brand, The Wrld. Candidates should... 

    Material Wrld

    New York, NY
    19 hours ago
  •  ...operators to come together and challenge the status quo Our collective ambition is bold We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices That mission demands a world-class... 
    Remote work

    Quince

    New York, NY
    4 days ago
  •  ...Vst Bio Corporation is seeking a reliable Remote Customer Service Specialist to support customers via phone, email, chat and other channels....  ...questions, document interactions, and ensure a positive customer experience. The role requires strong communication, problem-... 
    Remote work
    Flexible hours

    Vst Bio Corporation

    New York, NY
    3 days ago
  • $72k - $85k

     ...levels, service quality, and positive feedback rates Optimize user experience by refining CRM strategies and user engagement programs to...  ...in supply chain management/e-commerce logistics is a plus). Customer-centric mindset with strong problem-solving abilities Exceptional... 
    Remote work
    Work visa

    UniUni

    New York, NY
    3 days ago
  • $50k - $70k

     ...startup environment with a team-oriented approach, prioritizing customer success. We value doers who listen, show up ready to play, and...  ...influence improvements to both support processes and product experience What you\'ll need to thrive 3+ years of experience in customer... 
    Remote work
    Flexible hours

    Guidde

    New York, NY
    2 days ago
  •  ...growing remote support company is seeking a motivated Remote Customer Support Associate. The role requires strong communication skills and organizational abilities to provide exceptional client experiences remotely. Responsibilities include supporting clients through... 
    Remote work
    Flexible hours

    Essence Journey

    New York, NY
    3 days ago
  • $70k - $80k

     ...interactions. Role Description: The Customer Success Associate supports customers...  ...customers toward best practices. The Specialist collaborates across internal teams and...  ...ensure a consistent, high-quality customer experience Build subject-matter expertise in... 
    Full time
    Local area

    Symphony Communication Services

    New York, NY
    1 day ago
  •  ...Customer Service Specialist Location: New York Job Type: Full Time Do you love product and engaging with customers? Are you a systems thinker...  ...points to implement solutions? We’re looking for a customer experience specialist to join our team and provide outstanding... 
    Full time

    landa

    New York, NY
    2 days ago
  • $500 per month

     ...growth mode and has an excellent opportunity for a full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an...  ...equivalent with a minimum of 1 year of customer service experience and 1 year wholesale distribution experience. Ability to... 
    Full time
    Temporary work
    Work at office
    Remote work
    Work from home
    Monday to Friday
    1 day per week

    Johnson Welded Products Inc

    New York, NY
    3 days ago
  • $18.27 per hour

     ...holistic wellbeing solutions. Through our customized programs, and comprehensive global...  ...Current Opportunity: Customer Service Specialist Who we are: Founded in 1982, WPO is the...  ...Human-Powered Care and The WPO Global Experience Workplace Options collects and processes... 
    Hourly pay
    Full time
    Remote work

    Workplace Options

    New York, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Specialist. Be the first to apply!