IT Service Desk Specialist I
UMass Amherst
UMass Amherst is seeking an EDP Programmer I (Service Desk Specialist I) to assist the campus with a range of IT questions in person, over the phone, by email, or via chat. The role documents interactions in the Service Desk ticket system and uses judgment to troubleshoot and fulfill requests. The position requires strong customer service, the ability to communicate clearly with diverse users, and collaboration with IT staff to resolve issues and improve knowledge bases. #J-18808-Ljbffr UMass Amherst
Vacancy posted 4 days ago
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