Facility Manager

About Us Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference. The Spirit of the Position The Facility Manager supports the Director of Operations with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Project Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio. Principal Job Duties Primary Contact: will serve as the primary contact for operations. All questions and issues should be directed to the Manager for follow-up. Performance Management of Personnel: will be responsible for the performance of staff, contract compliance, and revenue procedures as well as any subcontract firms we may utilize. Employee Relations: will be responsible for talent recruiting, hiring, employee retention, motivation, labor relations, and workforce planning and allocation. Operational Oversight: will be responsible for successful operations, maintaining corporate policies and procedures, maintaining, and reporting on expenses and revenues, managing all assets, and monitoring service performance goals. Operational Data: will be responsible for collecting, maintaining, and reporting on all operational data, with support of the airport Division and Regional Team. Safety and Security: will be responsible for the safety and security of customers, parkers, employees, and facilities by assuring that standards for safety, customer service, and professionalism are maintained. Regulatory Compliance: will be responsible for all governmental regulations, and compliance with Local, Regional, State and Federal established standards and procedures. Responsible for developing client relationships and business retention. Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients. Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline. Identifying high potential employees to support the organization’s continued growth. Responsible for planning and executing plan for the opening of new locations within their assigned portfolio. Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio. Organize and narrate parking management skills for staff. Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Daily, Weekly, Monthly, and Annual financial and operational reports as required. Managing, planning, scheduling, training, and directing the activities of staff which may require compliance with the Collective Bargaining Agreements. Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa). Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio. Participate in labor contract management if applicable to assigned portfolio. Review and edit proposed parking, maintenance, etc. agreements. Communicate with local police department and emergency management teams regarding operations. Organize and manage the oversight of event operations within LAZ Parking. Monitor, review, and analyze the market rate structures. Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation. Additional related duties as assigned. Community Relations The Project Manager will maintain a positive community presence and be responsible for all community outreach activities. They will also be ready to respond to any issues related to service delivery. Responsible for developing client relationships and business retention. Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients. Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline. Identifying high potential employees to support the organization’s continued growth. Responsible for planning and executing plan for the opening of new locations within their assigned portfolio. Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio. Organize and narrate parking management skills for staff. Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Daily, Weekly, Monthly, and Annual financial and operational reports as required. Managing, planning, scheduling, training, and directing the activities of staff which may require compliance with the Collective Bargaining Agreements. Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa). Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio. Participate in labor contract management if applicable to assigned portfolio. Review and edit proposed parking, maintenance, etc. agreements. Communicate with local police department and emergency management teams regarding operations. Organize and manage the oversight of event operations within LAZ Parking. Monitor, review, and analyze the market rate structures. Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation. Additional related duties as assigned. Education Bachelor's Degree or equivalent work experience. Experience 5+ years in Management role. Knowledge of Excel, Word, Power Point and General Microsoft Office Applications. Skills Ability to seek improvement and create an environment of idea sharing and creative problem solving. Strong customer service skills and abilities. Ability to be approachable and facilitate coaching conversations with employees and managers. Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). Ability to encourage open expression of ideas and opinions. Excellent teambuilding and interpersonal skills. Ability to work independently and multi-task. Ability to communicate professionally and effectively with all levels of the organization. Ability to interpret policies, procedures, and standard business practices. Demonstrates a sense of urgency and timeliness. Physical Demands Willingness to work in the elements – heat, wind, snow, rain, etc. Ability to lift, push and pull at least 25 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status Exempt EEO Statement LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify. #J-18808-Ljbffr Pho Prime, LLC