Senior Customer Support Lead - ITIL/SAFe Service Desk

Empower AI, located in Quantico, Virginia, is looking for a Customer Support Lead to manage service desk operations for the Defense Counterintelligence and Security Agency (DCSA). This role involves leading technical teams and ensuring high levels of customer satisfaction across service support tiers. The ideal candidate will need a TOP SECRET clearance, active PMP certification, and extensive experience in IT service delivery. Interested candidates should apply to be part of a recognized Military Friendly Employer. #J-18808-Ljbffr Empower AI