Guest Service Lead

Customer Service Lead (GSL)

At BLISS we make a difference one car at a time. It is not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy.

We are water warriors and believe water is life so we fight to conserve it at every turn. We are united as we are all part of life on this planet, and together, we can make it better. If this sounds like you, then BLISS wants to invest in you and your future.

The Customer Service Lead is responsible for assisting in the day-to-day operations from site upkeep to guest service, and membership sales, as well as training a positive team. An outgoing and friendly personality with a passion for guest caring is a key component of this role.

Essential Job Duties:

• Lead site staff and improve/maintain a clean, safe & efficient site.
• Assists with daily paperwork in the Manager/Assistant Site Manager absence.
• Provide the best customer experience by training the team on all internal and external programs and building customer loyalty through the membership program.
• Ability to train the team on Monthly Unlimited Wash Memberships as well as Single Wash Packages.
• Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to.
• Strong problem-solving skills and stay in regular communication with the Site Manager.
• Follow through on-site open/close process and ensure the site is fully operational during business hours.
• Responsible for creating a culture and level of interaction to ensure exceptional customer care.
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, training, and feedback.
• Sustains a high level of product knowledge and product preparation.
• Maintains clean work areas.
• Maintains a safe work environment for employees, vendors, and guests.
• Ability to follow directions and make decisions consistent with the job functions.
• Perform (after-hours) site cleaning (Cleaning site includes but is limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform appearance policy.
• Responsible for compliance with local, state, and federal laws as well as internal audits.
• Enjoy working outdoors.
• Be a team player.

Other Responsibilities:

• Greet and create an exceptional first impression for all guests.
• Offer & Sell Monthly Unlimited Wash Memberships and Single Wash Packages.
• Ensure all vehicles are loaded correctly and safely onto the conveyor.
• Prep the vehicle within company guidelines.

Job Qualifications:

• Always maintain the highest level of customer care.
• Ability to adapt to the ever-changing high-volume retail.
• Have the capacity to take initiative when problems arise.
• Flexibility to adapt to a variety of situations.
• Have attention to detail with the capability to prioritize and meet deadlines.
• Ability to work varied hours/days as business dictates.
• Demonstrates ability to improve staff performance through motivation, training, and setting clear expectations.

Leadership Skills:

• Excellent verbal communication skills.
• Must be able to lead, support, and contribute to team goals.

Language Skills:

• Ability to communicate in English.
• Communicate operational concerns with Management and co-workers.

Reporting Relationships:

• Reports to the Site Manager.

Working and Environmental Conditions:

• Works OUTDOORS with exposure to fumes from vehicles, equipment, and cleaning solvents.
• Constant fluctuation in temperature and conditions.
• Noise and vibration exposure.

Physical Demands:

• Must have the ability to lift up to 50 lbs.
• Ability to stand or walk for extended periods.
• Flexible hours, night and day, weekends, and holidays.
• Ability to operate all related equipment.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable "Fair Chance" ordinances. The sign-on bonus is paid after 90 days of continuous employment.