Payment Operations Specialist

To support a growing payments program, the full-time Payment Operations Specialist will manage merchant onboarding processes, resolve escalated payment issues, and drive process improvements while working remotely. Key Responsibilities Own the merchant application process from submission to active adoption, ensuring completeness and accuracy Resolve escalated payment inquiries and explain fees and account statuses to customers and internal teams Identify onboarding breakdowns and collaborate on designing automated processes and maintaining documentation Required Qualifications 2+ years of payments operations experience, preferably in merchant onboarding or underwriting Working knowledge of card and ACH payments, including onboarding/KYC and chargebacks Strong organization skills with the ability to manage a high volume of open items Clear and professional communication skills for explaining payments topics Experience with CRM or ticketing tools and proficiency in Excel or Google Sheets