Quality Compliance Specialist

Quality Compliance Specialist

At Colonial Behavioral Health, we are committed to creating opportunities for recovery and improving quality of life for individuals and their families affected by mental illness, substance use disorders, and developmental disabilities. We proudly serve the communities of James City County, the City of Poquoson, the City of Williamsburg, and York County.

We are excited to welcome a Quality Compliance Specialist to our Quality & Compliance Department!

This is an excellent opportunity for a detail-oriented, analytical professional who is passionate about behavioral health, quality improvement, compliance, and making a difference. In this role, you will play an important part in helping Colonial Behavioral Health maintain the highest standards of quality, integrity, and regulatory compliance.

Job Duties

Job Responsibilities

• Assist with performance improvement initiatives, including data integrity, fraud prevention, process efficiencies, and researching and analyzing data for quality purposes.
• Identify and monitor compliance, documentation, and quality trends to help strengthen services and outcomes.
• Assist with monitoring performance measures to ensure targets for access, productivity, and service delivery standards are achieved.
• Prepare reports and presentations that communicate performance findings and support informed decision-making.
• Conduct interviews and root cause analyses to identify opportunities for improvement.
• Serve as a Human Rights Advocate for individuals receiving services.
• Collaborate with staff and departments to promote a culture of quality, accountability, and continuous improvement.
• Perform other duties as assigned.

Work Schedule

Monday–Friday 8:00 a.m.–5:00 p.m.

Evening and weekend hours may occasionally be required based on department needs.

Qualifications (EEO)

Skills and Qualifications

• Ability to understand and apply policies related to programs and services for individuals with serious mental illness (SMI) and co-occurring substance use disorders.
• Strong ability to prioritize, take initiative, manage time effectively, and work consistently and independently.
• Ability to learn and apply quality improvement tools and techniques in a behavioral health environment.
• Strong analytical skills and the ability to interpret and use information to support quality improvement.
• Two years of work experience with individuals with serious mental illness and/or substance use disorder preferred.
• Valid driver's license is required.
• High school diploma or equivalent required.
• Associate Degree in a human services field required,
• Bachelor's Degree in a human services field preferred.

DMV record must be submitted with application. Our compensation package includes:

• Competitive compensation
• Virginia Retirement System
• Health, Dental, Vision, & Life Insurance
• Health Savings Account/Flexible Spending Accounts
• Public Student Loan Forgiveness (PSLF) employer

Colonial Behavioral Health is an Equal Employment Opportunity Employer.