General Manager

Position Summary

The General Manager is responsible for the management and operation of the entire hotel with regards to overseeing each department. The General Manager is responsible for planning and executing appropriate strategies to market and ensure the hotel’s financial stability. The General Manager must be able to fulfill the objectives, standards, and duties as required.

  Essential duties and responsibilities: - The essential functions include, but are not limited to the following:

• Effectively manage the human, fiscal and equipment resources of the hotel in order to stay within budget.
• Ability to develop an annual operating budget and obtain approval from the Management Company.
• Ability to develop and conduct monthly financial and operating meeting and reports.
• Ability to draft policies and procedures as well as implementing once approved by the Management Company.
• Ability to consistently evaluate and adjust if necessary effectiveness of policies and procedures drafted.
• Must possess good written skills to prepare various statistical, financial and special reports.
• Plans, organizes, staffs, directs and controls operations in accordance with policies, goals, and objectives of the company.
• Assist Executive Team in developing corporate operational goals and policies.
• Ability to promote the hotel product and services to drive revenues and improve profits.
• Ensure that both in-house and local systems and services are available to enhance our competitive position in the marketplace.
• Ensure a system is in place to check all banquet event orders, operating plans, recreational forms for proper follow through and execution.
• Establish and conduct weekly meetings with key staff.
• Ability to manage change effectively.
• Ability to recruit, train and maintain the Senior Leadership Team.
• Ability to provide leadership to the Senior Leadership team to achieve their goals and objectives.
• Must have strong customer service and organizational skills.
• Ability to act as liaison between clients and team members, in addition, external parties on matters relating to the procurement of services and materials for the company.
• Must be able to maintain composure and professionalism in stressful situations.
• Ability to further the career development of the Senior Leadership Team in conjunction with the Human Resources Director.
• Ability to develop and assess training needs for Senior Leaders as well as team members.
• Demonstrate ability to lead by example.
• Ability to sell concepts and ideas to management, peers and team members.
• Ability to represent the Management Company in any situation in a professional and mature level.
• Ability to work with and understand financial data.
• Ability to assist in preparation of yearly budget.
• Must be knowledgeable concerning the team member handbook and company policies and procedures.

As General Manager, you will oversee all facets of hotel management:

• Revenue Maximization
• Guest Satisfaction
• Sales & Marketing
• Employee Staffing & Development
• Administration

Job minimum requirements include: 

• Three (3) YEARS PREVIOUS SELECT-SERVICE HOTEL MANAGEMENT EXPERIENCE. Marriott experience a plus.
• Responsible for monitoring the Hotel's overall performance against benchmarks.
• Manages and participates in the guest service, housekeeping and revenue management.
• Ensures that product quality standards are met in all areas of the hotel.
• Ensures a safe and secure environment for guests and employees.
• Manage hotel assets by implementing and maintaining loss prevention and safety policies and procedures.
• Measures the effectiveness of all marketing efforts.
• A can-do, guest-pleasing attitude.
• Dedication and desire to learn all aspects of hotel management.
• Ability to work a flexible schedule.
• Manages compliance with company and brand policies/procedures and local, state and federal laws and regulations
• Ability to read, write, and speak English
• Proficiency with basic computer (PC) and office technology.

Physical demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand for a prolonged period of time. The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and twist, bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift, move, push, and/or pull up to 15 pounds. The employee must frequently use computer and other special operating equipment. The employee must be of legal drinking age or older.

Employment is contingent upon successful completion of a background and drug test.