Service Technician I - San Jose, CA

Service Technician I - San Jose, CA

At National Carwash Solutions (NCS), we're building the future of car wash technology with a team that's passionate about innovation and committed to excellence. Whether you're designing cutting-edge products and systems, or delivering exceptional service, your hard work helps us leave the world cleaner than we found it. Your ideas matter here. Our core values of hard work, quality, and innovation have remained constant since our founding over 50 years ago.

The Service Technician I (STI) operates on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment and accessories. They focus on learning core troubleshooting and maintenance procedures under direct supervision, with an emphasis on safe work practices and accurate documentation.

Essential Functions:

• Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action.
• Assist in replacing, repairing, or adjusting parts and systems as necessary.
• Inspect, calibrate, and check chemicals under supervision.
• Run equipment through "cycles" to ensure basic system functioning.
• Inspect equipment to ensure proper function.
• Provide basic information to customers regarding proper operation and general maintenance of equipment.
• Keep Direct Manager or Supervisor informed of all problems or difficulties.
• Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.
• Complete work orders, expense reports, and daily/weekly time logs accurately.
• Comply with all service policies and procedures.

Additional Job Duties and Responsibilities:

• Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts.
• Develop and maintain good rapport with customers, striving to provide positive service.
• Deliver parts or supplies to customers when needed.
• Assist in maintaining proper inventory of parts on service vehicles.
• Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.
• Other job-related duties as assigned.

Compensation, Benefits and Application Information:

• Target Salary Range: 24.29-36.44. Actual compensation is determined by experience, education, and geographic location. Qualified candidates may be considered for a Service Technician II or III position based on experience.
• Incentive Pay: This position is not eligible for an annual performance-based bonus.
• Benefits: Comprehensive medical, dental, and vision; HSA/FSA; matching 401(k); Basic Life/AD&D and Long-term/Short-term disability.
• Paid Leave: Competitive PTO and holiday pay. Employees accrue paid sick leave in accordance with the AZ Fair Wages and Healthy Families Act, the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act.
• Application Deadline: Applications are accepted on an ongoing basis until the position is filled.
• Career Advancement: NCS is committed to internal growth; successful candidates may have opportunities to advance into HR Management or specialized leadership tracks.

Transportation: This position involves the regular operation of a company-provided vehicle. Driving is an essential function of this role to provide service to various business locations in a manner that cannot be comparably performed via alternative transportation. Candidates must:

• Possess and maintain a valid California Driver's License.
• Maintain a clean driving record that meets the NCS policy.
• Consent to and participate in the California DMV Employer Pull Notice (EPN) Program for ongoing monitoring.

National Carwash Solutions is an Equal Opportunity Employer. Fair Chance Hiring: NCS will consider for employment qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.