Family Coach

Job Description

Job Description

Position Summary

The Family Coach is a full-time position supporting the Hope Center for Families mission. This position working directly with potential and current Omega CDC clients to ensure they are directed to the appropriate staff or program. Family Coaches will work with families and leverage the Omega CDC programs and Hope Center partner assets by identifying individual strengths and areas for goal setting to move the household towards economic self-sufficiency and stability.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Work closely with the clients on their journeys to self-sufficiency through using a coaching framework and goal setting to promote economic mobility, specifically related to the Social Determinants of Health.
• Support advancement on the three pillars of the Hope Center for Families (Child Health Services, Early Childhood Education, and Career Training).
• Co-create, monitor, and document participants' progress according to individual plans.
• Conduct regular detailed assessments to advance program and participants according to deadlines.
• Maintain electronic database record of assessments, referrals, and services provided for clients in the Salesforce database, including regular and careful tracking and data entry for internal and external research.
• Keep thorough and organized documentation of caseload efforts, including up-to-date and accurate documentation of electronic database system according to deadlines.
• Participate in the development and facilitation of Omega CDC programs.
• Recruit participants for the program(s), including outreaching to community groups, presentations to local agencies, etc.
• Serve as an expert resource for participants on barriers to completion of goals, relating to the Social Determinants of Health.
• Participate in regular team and staff meetings and efforts to improve program outcomes by contributing to special projects when necessary to advance program services.
• Consult with the rest of the Omega CDC staff and Partner organizations in case consultations to provide resources and or one-off meetings based on case consultations.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree required, Master's degree preferred from an accredited institution of higher learning in counseling, social work, or related field.
• Previous experience or training in human services coaching, case management, community health work, social work, or equivalent is required.
• Experience in working with low-income families is required. Experience providing 1:1 mentoring, coaching, and goal setting, specifically around goals related to self-sufficiency is a plus.
• Experience and/or willingness to complete home visits or work with families in community settings required.
• Cultural competency and sensitivity with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds.
• Knowledge or expertise in Motivational Interviewing is a plus.
• Knowledge of principles of assessment and evaluation, service coordination, case management and/or social work, and advocacy to initiate/coordinate service delivery and follow-up services.
• Basic knowledge of income stability, workforce development, health and wellness, education and human services. Connections to community resources and institutions is a plus.
• Demonstrates initiative and motivation when working independently with participants, data entry, and with projects.
• Strong time management, organizational skills, and attention to detail.
• Excellent computer skills, including data entry (Microsoft Office Word, Access, PowerPoint, and Excel; Google Office Suite). Previous experience utilizing Salesforce systems is a plus.
• Ability to work collaboratively with partners, colleagues, and participants.

Physical Demands and Work Environment

Work is performed primarily in the Hope Zone geography (Northwest Dayton). Some local travel is required for meetings, community engagement, and required presentations. Longer distance travel may be required for necessary trainings. Normal office hours are 9am - 5pm, Monday through Friday. Some evening or weekend hours will be required.

• Indoor work environment
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Work is performed in an office/school setting and requires the ability to operate standard office equipment and keyboards.
• If requested, Omega CDC will make reasonable accommodations to enable employees with disabilities to perform the functions of their job.