Customer Service Advisor

Description:
Job Title: Customer Service Advisor
Employment Type: Full-Time / Part-Time (Non-Exempt)
The Opportunity:
Our Jiffy Lube Customer Service Advisors are the face of the business. You are the first point of contact for every guest and play a critical role in delivering an exceptional experience while driving service recommendations and sales. This is a fast-paced, customer-facing role where you’ll build trust with guests, educate them on vehicle maintenance, and help ensure every visit is efficient, transparent, and professional. If you enjoy working with people, thrive in a high-energy environment, and want to grow your career with a company that invests in your development — we want to meet you.
What You’ll Do:
Greet every guest with a friendly, professional approach and create a positive first impression
Listen to customer concerns and recommend appropriate maintenance services
Explain services, pricing, and timelines clearly and confidently
Build trust by educating customers on preventative maintenance and service needs
Identify opportunities to upsell services and contribute to store sales goals
Accurately create service orders and process transactions
Communicate effectively with technicians to ensure smooth service execution
Resolve customer concerns quickly and professionally to drive satisfaction and retention
Maintain knowledge of services, promotions, and pricing
What We’re Looking For:
Previous customer service, retail, or sales experience preferred
Strong communication and interpersonal skills
Comfortable recommending services and driving sales conversations
Ability to multitask in a fast-paced environment
Basic computer and point-of-sale system skills
Team-oriented mindset with a positive attitude
Ability to work flexible schedules, including weekends as needed
Work Environment & Physical Requirements:
Ability to stand for extended periods of time
Work in a service shop environment with moderate noise, fumes, and varying temperatures
Ability to occasionally drive customer vehicles
Lift up to 25 pounds as needed
Why Join our Company?
Competitive weekly pay
Bonus and incentive opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid time off starting Day 1
Employee discounts
Industry-leading training through Jiffy Lube University
Clear career advancement opportunities
Team-oriented, supportive work environment
Equal Opportunity Employer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Requirements:

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