Global Event Registration Lead

Job Description

Job Description

SUMMARY:

We are seeking a talented and highly detail-oriented individual to join our team as the Global Events Registration & Communications Lead. Do you thrive in a fast-paced and dynamic environment? Do you have a knack for details, database management, and customer service? If so, we have an exciting opportunity for you! In this role, you will be responsible for managing and optimizing the operational aspects of our global events, ensuring seamless execution and superior attendee satisfaction.

The Global Events Registration & Communications Lead will be responsible for the more technical aspects of events, such as registration, attendee database management, year-on-year reporting, etc. This position will have a high level of visibility to the SeneGence Distributor base and must demonstrate a positive and excellent customer service attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain registration webpages and software (Cvent) for all corporate-sponsored events, such as Seminar, Leaders, Princess in Training, and Royalty Leadership Training.
• Ability to work independently and provide reliable customer service via email, on the phone, or in person. 
• Liaise between Global Events and other departments to provide accurate event information and deadlines.
• Manage registration processes including entering/modifying orders, data entry, and quality control of online conference registration.
• Produce and analyze reports and provide a summary identifying key insights from your data for internal and external use.
• Coordinate the on-site implementation of registration and check-in procedures utilizing Cvent OnArrival 360 and generate attendee name badges.
• Guide onsite volunteers by developing a sign-up process and pre-event information to ensure their effective participation in the event.
• Assist the Sr. Event Manager with developing the Speaker Resource Center in Cvent and providing information to trainers.
• Handle chargeback issues with Cvent and Accounting and process orders and refunds as needed.
• Create and maintain filing systems.
• Attend and work at events as assigned.
• Maintain registration inventory and order supplies as needed.
• Train and guide temporary and SeneGence staff for on-site registration.
• Other duties as assigned.

QUALIFICATIONS REQUIRED FOR POSITION:

• College degree in a related field (e.g., business administration, database technology, hospitality management) OR registration, hotel guest service, customer service, or other applicable experience in lieu of a degree
• At least 2 years of additional related experience
• Ability to stay calm and clear-headed in a fast-paced and ever-changing environment.
• Demonstrate optimism, resilience, and a can-do attitude.
• Strong data entry skills and ability to interpret reports.
• Proficient in Microsoft Office Suite: Word/Excel/Power Point.
• Strong organizational skills and attention to detail.
• Able to prioritize and manage multiple projects at one time.
• Excellent communicator and problem-solver. 
• Works well cross-functionally with other departments/in country teams.
• Able to travel as needed or required.
• Must be able to stand and/or sit for extended periods of time.
• Consistent and regular attendance is expected.

QUALIFICATIONS DESIRED FOR POSITION:

• Direct sales/MLM experience is a plus.
• Experience in Cvent is preferred.
• Knowledge of competitive marketplace, online space, and SeneGence.

CERTIFICATES/LICENSES REQUIRED FOR ROLE:

• Possession of a valid state driver license (or ability to obtain one).
• Possession of a valid passport (or ability to obtain one).

PHYSICAL DEMANDS:  

Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting and carrying up to 40 pounds; may be subject to walking, standing, sitting, reaching, bending, and handling; and vision, speech, and hearing sufficient to perform the essential tasks.  Must be willing and able to work the hours necessary to accomplish the job requirements including working irregular hours to attend evening and/or weekend events, meetings and/or seminars. Position is subject to additional working hours above forty-hour work week.

WORKING CONDITIONS:

Working environment is primarily indoors in an office setting and occasionally outdoors for special events; with additional travel to facilitate corporate sponsored events locally, domestically, and occasionally internationally. Requires some evening and possible weekend hours and requires use of telephone and other office equipment.

SeneGence is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.