Express Service Advisor

Express Service AdvisorShottenkirk Toyota San AntonioShottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.Now Hiring: Toyota Express Service AdvisorJoin Our Growing Toyota Dealership!We are looking for a motivated and customer-focused Toyota Express Service Advisor to join our fast-paced service team. If you have a passion for customer service, enjoy working in a high-volume environment, and are looking for a dealership that values teamwork, accountability, and career growth, we'd love to hear from you.Qualifications:Minimum 1 year of automotive service advisor experience (dealership experience preferred)Toyota dealership or Toyota Express Service experience is a plusStrong communication and customer service skillsAbility to multitask in a fast-paced environmentPositive attitude with a professional appearance and strong work ethicBasic knowledge of vehicle maintenance services and manufacturer-recommended maintenanceComputer proficiency and experience with dealership software preferredResponsibilities:Greet customers promptly and provide an exceptional service experienceWrite repair orders for express maintenance services, including oil changes, tire rotations, inspections, and factory-scheduled maintenanceEducate customers on Toyota recommended maintenance while building trustEnsure repairs are completed accurately and efficientlyMaintain high Customer Satisfaction Index (CSI) scoresWork closely with technicians and parts personnel to keep repairs moving efficientlyFollow dealership processes and Toyota standards to provide an outstanding ownership experienceWhat We Offer:Competitive pay plan with performance incentivesOngoing Toyota training and certification opportunitiesCareer advancement into a Main Shop Service Advisor positionPositive, team-oriented dealership cultureStable, growing dealership with opportunities for long-term successPaid time off, health benefits, and retirement plan (where applicable)If you're ready to build your career with a dealership that invests in its employees and is committed to delivering exceptional customer service, we encourage you to apply today.Start your career with Toyota and grow with a team that values performance, professionalism, and customer satisfaction.Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.