Retail Administrator and Bank Security Officer

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This position is responsible for providing administrative, operational, staffing, and security support for the Bank's branch network. The Retail Administrator and Bank Security Officer serves as the primary operational and security resource for branches; manages staffing coordination and floating pool associates; oversees branch reporting, audits, and performance tracking; administers Bank Security Officer responsibilities; and ensures branch operations align with Bank policies, regulatory requirements, and security standards.

Duties and Responsibilities:

Retail Administrative Responsibilities-

• Serves as the primary resource for branch operational questions
• Manages Floating Pool Associates and branch staffing needs
• Maintains and manages procedural changes for Teller and Branch manuals
• Oversees management and reconciliation of cash levels in branches to include cash orders, branch transfers and end-of-day cash balancing and items processing.
• Reviews daily and monthly branch reports
• Schedules and performs branch audits with AML CFT
• Manages Instant Issue branch processes, including inventory control and user management
• Lead support for TCR processes and support
• Actively engage with branch staff for onsite training
• Compiles monthly branch performance reporting

Bank Security Officer Responsibilities-

• Examines and monitors existing controls and identifies the potential for safety and/or security deficiencies
• Plans strategies for the physical security of all Bank facilities
• Creates, updates, and implements approved security policies and procedures.
• Manages alarm system and vendor relationship
• Advises on matters relating to bank safety and security needs to mitigate risks
• Ensures branch operations comply with the Bank Security Plan, emergency preparedness, and business continuity programs
• Monitors developments and trends in the financial industry related to bank security

Additional Responsibilities-

• Act as the primary on-call leader for branch security and retail administration needs that may arise during or outside of operational hours, to include early mornings, evenings and weekends.
• Handle all bank branch needs, including staffing and security, with the utmost confidentiality and discretion.
• Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
• Adheres to Company's Safety and Security Policies and Procedures
• Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
• Performs other duties as assigned by management

Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• Ability to be available on call for Branch security needs
• Bachelor's Degree preferred.
• Minimum of ten years related experience and/or training, or equivalent combination of education and experience required
• Extensive knowledge of branch and bank operations, including implementing and overseeing bank security protocols
• Experience managing staff
• Comprehensive knowledge of banking regulations and compliance requirements
• Solid analytical skills
• Discretion in handling bank information and navigating relationships among all sites
• Exceptional listening and communication skills
• Ability to actively engage in necessary communications

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.