IT Technician

IT Technician Location: Huntington / Indiana (US-IN), United States Brand: Bendix Requisition ID: 10906 Job Grade: 13 On‑Site/Remote: On‑site Equal Employment Opportunity (EEO) Statement: Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity employer. The Company provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description Position Summary This position performs tier one level support, solving routine client technology problems and working on problems of limited scope. This includes providing end‑user hardware, operating system, and application support in a Windows Active Directory environment. Following existing practices and procedures to solve standard problems, the incumbent applies proven communication, analytical, relationship‑management, and problem‑solving skills while possessing good customer service skills. Duties are performed under close supervision. Essential Functions Provide first level troubleshooting and apply a fundamental understanding of technical discipline with associated employee workstation hardware and software, escalating incidents to second and third level support personnel when appropriate and in a timely manner. Know fundamental concepts, practices, and procedures to install, upgrade, and configure client hardware and software. Deploy pre‑packaged software as needed using automated deployment tools. Help maintain accurate hardware and software inventories and assist in ordering equipment as directed. Conduct move changes to support phone‑system equipment. Provide basic instruction to users on various types of client hardware, software, computer‑system procedures, and telecommunications equipment. Receive and respond to incoming calls, tickets, and/or emails regarding PC and/or hardware problems. Provide basic audio‑visual support for AV equipment. Knowledge Familiar with computer hardware, including desktops, laptops, tablets, smartphones, PC components, and peripherals. Familiar with Microsoft operating systems. Familiar with application software such as Microsoft Office, Microsoft Skype for Business, Visio, Microsoft Project, Adobe Acrobat, McAfee, and McAfee endpoint encryption. Working knowledge of network and PC operating systems. Experience Experience with front‑end technical client hardware and software. Experience working in a team‑oriented, collaborative environment. Skills Good written and oral communication skills. Good problem‑solving and analytical skills. Able to prioritize tasks and handle multiple priorities. Able to work with others in a cross‑functional environment. Ability to interface with customers and build relationships that promote loyalty and customer satisfaction. Able to approach situations in a calm, professional manner. Proficient in PC operation and navigation. Entry‑level network troubleshooting. Core proficiency with a laptop or desktop computer. Willingness to learn new ideas and work on professional development. A sense of urgency and understanding about problems that need to be immediately solved. Able to work independently. Education Associate degree in the field of Computer Science, Information Science, or Management Information Systems. IT/Network certifications/degrees preferred. Nearest Major Market: Fort Wayne #J-18808-Ljbffr Bendix Commercial Vehicle Systems LLC