Customer Service Representative

The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

• Review and resolve assigned issues and inquiries
• Ensure mandatory Queue coverage
• Cancellations and Rejections
• Assist and Support EspriGas “TMG” customer request
• Ability to assist and manage department mailboxes
• Serve as communicator between Customer Service and Key Accounts
• Ability to work with Airgas internal associates across the organization
• Assist with overflow calls
• Rush Deliveries
• Assist with Non-Strategic Return Labels
• Manage FTO’s
• Order Entry for Esprigas
• Assist with problem solving for Esprigas
• Assist with Escalations

Qualifications

To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational and people skills.
• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.
• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.
• Responsiveness, respond promptly to the needs of our internal and external customers.
• Initiative, if a task needs to be done willing to provide above and beyond efforts.
• Stewardship protects and ensures the best interest for the company.
• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.
• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.