IT Support Specialist - Bilingual

Job Description

Job Description

The Opportunity

Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a “Top Workplace” by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as it’s based on feedback from our own team.

We are seeking a proactive, customer-focused Technical Support Specialist to join our team. This role combines onsite client support with field deployments, giving you the opportunity to directly impact client operations and satisfaction.

The Ideal Candidate

The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Security+ are preferred.

This person will be available to be deployed client sites frequently, so the ability to travel to and from client sites is a must.

Your Daily Impact

• Provide technical support for incidents and requests involving hardware, software, and network issues.
• Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs.
• Manage deployments for enterprise-level workstations and tablets.
• Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers.
• Collaborate with users to clarify issues, set expectations, and deliver exceptional service.
• Report client or quality concerns to management for continuous improvement.
• Perform Active Directory user management and collaborate with teammates to meet service delivery goals.
• Take on additional responsibilities as assigned.

Measuring Your Success

• Consistently resolve incidents within agreed-upon service levels.
• Maintain accurate and timely updates in the ticketing system.
• Provide excellent customer service that earns positive client feedback.
• Contribute to team collaboration and uphold Bellwether’s service delivery standards.

Beneficial Knowledge

• Familiarity with current versions of Windows Server.
• Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols.

Requirements

• Proficiency in both English and Spanish, including reading, writing, and speaking.

• Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted).
• Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Valid driver’s license, reliable transportation, and willingness to travel to client sites within the region.
• Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings.
• Team-oriented mindset and ability to prioritize tasks effectively.
• Completion of some college coursework in IT, computer science, or a related field (degree preferred).

Compensation & Benefits:

• Competitive salary and performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, sick leave, and holidays
• Certification and mileage reimbursement
• Professional development opportunities and company-sponsored events
• Friendly, business-casual work environment

Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.

Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.