Manager, Document Control

What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? Job Description In short, our Manager is responsible for leading a team of Coordinators to success. This includes, but is not limited to: assessing day-to-day performance, quality of work, and goal setting. Our Managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime. In long, the Document Control Manager: Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies. Provides daily goals and strategy to their team that will maximize long-term success. Administers continuous training and coaching to ensure quality customer service. Identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery. Provides proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values. So What Kind of Folks Are We Looking for? Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. Love of listening. We need folks that listen with the intent to understand, not just reply. Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves. Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. Management material. We are looking for someone that can lead, manage and grow within our organization. The Specifics High School Diploma or GED required; Bachelor's Degree preferred. 2+ years of management experience in a call center or retail environment. Knowledge of Fair Debt Collection Practices Act is a plus. Must be comfortable working on site. This team works out of our Operations Center in East Mesa. Perks Medical, dental, and vision. DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 401(K), Company paid life insurance, short and long-term disability coverage. Growth Opportunities. DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. Wellness Program. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities. Competitive Pay. We offer competitive pay across the organization. Game Room. We have a ping‑pong table, a pool table and other games if you ever need a break in your day. In‑House Gym. Employees can work out during the day. Social Events. Team competitions, gatherings, and outings. Paid Time Off. Paid time off includes wellness days, holidays, and personal time for full‑time roles. Part‑time employees earn vacation time based on tenure. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. #J-18808-Ljbffr DriveTime