Head of Pick Up & Delivery Operations Planning

Overview Maersk Ground Freight (MGF) is seeking an experienced and transformational leader to head Pick‑Up and Delivery Operations Planning across its Less‑than‑Truckload (LTL) and Heavy Bulky Delivery divisions. The role will drive operational excellence, modernize planning capabilities, and build scalable, technology‑enabled planning processes across the network. Key Responsibilities PUDO Operations Planning Excellence – Institute and standardize best‑in‑class Pick‑Up and Delivery Operations (PUDO) planning processes across MGF’s LTL and Heavy Bulky Delivery divisions. Develop scalable planning frameworks, SOPs, governance models, and operational playbooks to drive consistency and discipline. Establish network‑wide planning standards focused on service reliability, productivity improvement, and operational efficiency. Drive optimization of route planning, vehicle utilization, load balancing, and dispatch execution. PUDO Modernization & Digital Transformation – Spearhead the end‑to‑end modernization of PUDO operations planning. Lead the evaluation, implementation, and institutionalization of AI‑enabled route planning and dispatch optimisation tools. Partner with technology, product, operations, and external vendors to adopt digital planning solutions. Build data‑driven planning capabilities leveraging analytics, automation, predictive modelling, and operational intelligence tools. Ensure technology initiatives translate into measurable operational and financial outcomes. Performance Management & Continuous Improvement – Own and manage the PUDO operations scorecard across MGF. Define and track key operational KPIs. Drive continuous improvement initiatives to optimise network costs, improve service levels, and unlock operational value. Identify operational bottlenecks and lead structured problem‑solving initiatives. Change Management & Capability Building – Lead change‑management initiatives associated with planning transformation and technology adoption. Build capability for route planners, dispatchers, and station operations teams. Foster a culture of operational excellence, accountability, and continuous improvement across the organisation. Support organisational readiness and user adoption during process and technology roll‑outs. Operational Support & Stakeholder Management – Support stations with day‑to‑day PUDO operations management and escalations. Partner closely with Regional Vice Presidents, station leaders, transportation operations, line‑haul, customer service, engineering, and technology teams to drive operational alignment. Act as a trusted advisor to leadership on operational planning strategy and network optimisation opportunities. Build strong cross‑functional relationships to ensure effective execution of operational priorities. Qualifications & Experience 20+ years of experience in transportation, logistics, or Pick‑Up and Delivery Operations Planning, preferably within LTL or heavy bulky delivery operations. Proven leadership experience managing large‑scale transportation planning operations across multi‑site networks. Demonstrated experience driving operational transformation and implementing route optimisation or AI‑enabled planning solutions. Strong understanding of dispatch operations, route engineering, transportation economics, and network planning. Strong stakeholder‑management and influencing skills across operational and executive leadership teams. Excellent analytical and problem‑solving capabilities with strong data interpretation skills. Proven ability to drive continuous improvement and cost optimisation initiatives. Strong change‑management and organisational transformation experience. High proficiency in operational KPIs, transportation analytics, and planning systems. Ability to operate effectively in a fast‑paced, matrixed, and evolving environment. Strong communication, leadership, and team‑development skills. Location Charlotte, U.S. – 100% onsite Company Benefits Medical – Dental – Vision 401(k) + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range $160,000 – $200,000* (anticipated starting salary; may be adjusted based on prevailing market conditions) Equal Opportunity Employer Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We support your need for any adjustments during the application and hiring process; please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr APM Terminals