Customer Care Specialist
Worcester Manufacturing Inc
Worcester Manufacturing - - Responsibilities: Answer inbound customer calls, emails, and chats promptly and professionally.; Identify and assess customers' needs to achieve satisfaction through effective troubleshooting and solutions.; Manage and resolve complex customer complaints and inquiries with patience and diplomacy.; Document all interactions and transactions accurately in the CRM system.; Maintain a high level of product and service knowledge to provide accurate information.
Vacancy posted 4 days ago
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