Shift Supervisor

Shift Supervisor

The Shift Supervisor plays a key role in supporting daily store operations while delivering the exceptional guest experience that defines the MilkShake Factory brand. This position is responsible for leading team members during assigned shifts, ensuring operational excellence, maintaining brand standards, and supporting a positive, high-performing store culture. The ideal candidate is a strong communicator, passionate about guest service, and capable of leading by example in a fast-paced environment.

Key Responsibilities

• Lead and oversee daily operations during assigned shifts to ensure smooth and efficient execution.
• Uphold MilkShake Factory brand standards across people, processes, products, and guest experience.
• Support the onboarding and training of new team members while providing ongoing coaching and development.
• Deliver exceptional guest service by ensuring quality, hospitality, and speed of service.
• Monitor product preparation and presentation to maintain consistency and quality standards.
• Maintain a clean, organized, and safe environment for guests and team members.
• Assist with inventory management, stocking, product rotation, and supply organization.
• Minimize waste through proper product handling and operational practices.
• Follow cash handling procedures and maintain accountability for financial transactions.
• Foster teamwork, accountability, and a positive workplace culture.
• Communicate effectively with store management regarding operational issues, staffing needs, and performance opportunities.
• Support achievement of store goals related to sales, operations, profitability, and team development.

Qualifications Knowledge, Skills & Abilities

• Strong understanding of customer service principles and daily retail or restaurant operations.
• Ability to lead, coach, motivate, and develop team members.
• Excellent communication, delegation, and problem-solving skills.
• Guest-focused mindset with a commitment to delivering outstanding service.
• Ability to remain calm, organized, and productive during busy periods.
• Basic proficiency with POS systems, cash handling, and transaction procedures.
• Strong attention to detail and commitment to operational excellence.

Education & Experience

• High school diploma or equivalent preferred.
• Previous restaurant, food service, or retail experience required.
• Prior leadership or supervisory experience preferred but not required.

Physical Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to bend, reach, lift, and carry up to 25 pounds.
• Comfortable working in a fast-paced, high-energy environment.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Why Join MilkShake Factory? At MilkShake Factory Arvada, we're committed to creating memorable guest experiences while fostering a supportive and fun team environment. If you're passionate about leadership, hospitality, and delivering great products, we'd love to hear from you.

Compensation: $16.25 per hour At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community

Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.