Concierge for Senior Living - Rotating Weekends (1st Shift)

Job Description

Job Description

PART TIME Concierge (Senior Living) - Rotating Weekends, 1st Shift with PRN hours available

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover You Purpose with us at The Conservatory at North Austin

As Concierge , you’ll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day.

Your Role:

As the Concierge , you serve as the first point of contact for residents, families, guests, and team members. You help ensure smooth daily operations by managing communications, supporting resident services, and maintaining a warm, organized, and professional front-desk environment.

Position Highlights:

• Status: PART TIME & PRN
• Schedule: ROTATING WEEKENDS, 1st shift (7:30a - 4p) - additional days & shifts avaialble, PRN
• Location: 1432o Tandem Blvd, Austin TX 778728
• Rate of Pay: $16 - 16.50/hour

Conservatory at North Austin , a Discovery Senior Living community, is growing, thriving and has meaningful job opportunities available in a safe and supportive work environment. We provide on the job training to support our new Team Members!

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options 
• Paid time off and Holidays ** 
• Full benefit package (health, dental, vision and more) **
• 401(K) with employer match
• Paid training
• Opportunities for advancement
• Meals & Uniforms

(** Full Time team member benefit)

This is a Rotating Weekend schedule with another Concierge Team Member. Perfect for college students, retirees, homemakers, and anyone who needs flexible, weekend hours. PRN hours are also available for this position!

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes messages with pertinent information and communicates messages to the recipient.
• Greets residents, visitors, guests and vendors. Answers inquiries and gives directions.
• Collates brochures & documents for the marketing and other departments.
• Prepares meal tickets for family, visitors & guests.
• Takes Room Service orders for meal delivery to Residents.
• Assists Residents with sign-ups for Actiities, Outings and Events.
• Updates the Resident Phone List, Resident Emergency Contact & Caregiver information.
• Manages appointment reminders for residents' transportation.
• Maintains and keeps desk and entry area neat and organized.
• Organizes & distributes packages & other deliveries to residents & staff.
• Sets up theater and prepares popcorn for regular movie nights & weekend matinee.
• Responds to Resident Emergency Pendant pushes or calls from Residents or family to initiate 911/EMS.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Assists and supports the Business Office Director and other department Directors.
• Direct Report to the Business Office Director.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) required.
• Must communicate articulately in English. Spanish is desireable, but not required
• Experience with multi-line phones, computers, copy machine, Keytrak device, and other technology. 
• 2 years of customer service/hospitality experience required, experience in Senior Living highly preferred .
• Polite, helpful, articulate, responsible, and dependable.

Why Join Us:

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include:

• TEAMWORK,
• INTEGRITY,
• PERFORMANCE,
• ACCOUNTABILITY,
• COMPASSION,
• HARD WORK and
• CREATIVITY.

Individually, they are our virtues, and together they make up a roadmap which helps us foster innovation and success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.