Shift Manager - Customer Service Associate (Restaurant)

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. As a Shift Leader your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the Shift Leader is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

Shift Leader Core Values:

Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner - Monitors the performance of each Team Member and hold them accountable for standards and expectations. - Ensures a quality customer experience by driving fast and friendly service - Adheres to all local, state, and federal laws and guidelines.

Creates unity in the team by building cross functional relationships - Provide a restaurant that is a safe place for team members to work and customers to visit - Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences - Represents Border Foods in handling customer complaints and/or issues; Strategic planner creates short term and long-term strategies for restaurant success - Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments - Sourcing, hiring, and developing excellent Team Members - Conducting New Hire orientation and developing the training plan for each new hire - Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.

Consistently demonstrates active and timely coaching capabilities. - Seeks and shares ideas to help others succeed Required or Preferred

High school diploma or equivalent.

Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

“If hired, the franchisee will be your only employer. 12 per hour - $24 per hour