Director of Operations

About Williams‑Sonoma DC - Olive Branch, MS Since it was founded in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you. Williams‑Sonoma, Inc Supply Chain Overview By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron’s 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America’s Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people‑first organization. Over 4,000 Full‑Time Associates across the Supply Chain 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams‑Sonoma has developed an agile and capable distribution network consisting of the following: Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs. Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full‑time employees producing approximately $900 million to $1 billion in sales of upholstered furniture. Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey The Director of Operations position is located in Olive Branch, MS. Responsibilities Own the Operation. Deliver Results. Lead full facility performance across safety, quality, service, cost, and associate engagement Set and drive the operating plan — translate strategy into daily execution and measurable outcomes Hold a high‑performance bar — establish clear expectations, inspect performance, and take decisive action to close gaps Ensure consistent, reliable execution at scale, particularly during peak and high‑volume periods Build and Lead a High‑Performing Leadership Team Develop, coach, and elevate a strong operations leadership team capable of driving execution independently Create a culture of accountability, ownership, and continuous improvement Partner with HR to build bench strength, succession plans, and leadership capability across the operation Drive Operational Excellence and Continuous Improvement Identify and execute opportunities to improve productivity, throughput, and cost structure Lead process standardization and performance management disciplines across the facility Champion a culture that challenges the status quo and consistently looks for better ways to operate Lead Through Change and Innovation Drive adoption of new technologies, including automation, system enhancements, and data‑driven tools Lead large‑scale operational initiatives (facility changes, capital deployment, process redesign) Ensure the operation continues to evolve to meet future network and customer needs Operate with Business Acumen Own and manage the P&L for the facility, understanding the connection between operational decisions and financial outcomes Evaluate trade‑offs and make decisions that balance service, cost, and long‑term scalability Partner with internal and external stakeholders, including vendors and third‑party providers, to deliver results Lead Integrated Distribution + Light Manufacturing Operations Oversee both traditional distribution flows and light manufacturing / personalization operations (e.g., engraving, monogramming, assembly) within the facility Ensure seamless integration between production and fulfillment to meet customer‑specific customization requirements at scale Drive throughput, quality, and consistency in personalized product workflows, balancing speed with craftsmanship Implement process controls and performance standards to support high‑mix, variable‑demand production environments Qualifications Bachelor’s degree in Business, Supply Chain, Engineering, or related field, and 8‑10 years of experience in progressive leadership experience in distribution or logistics In lieu of a degree, 9‑12 years of progressively responsible distribution leadership experience will be considered This is an onsite and in office role Demonstrated success leading people, process, and performance in a complex operation Experience working with WMS systems and inventory control processes Experience managing third‑party partners and service providers Preferred Qualifications MBA or advanced degree in a related field Experience leading integrated distribution and light manufacturing / personalization operations Lean, Six Sigma, or continuous improvement expertise Experience with automation, advanced systems, or new technology implementation Background in high‑volume retail, big box, or furniture distribution environments Experience leading through growth, expansion, or network evolution Physical Requirements Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods Able to move, lift or carry heavy objects or materials up to 65 pounds Benefits Generous discount on all Williams‑Sonoma, Inc. brand products 401(k) plan and other investment opportunities Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations) Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance For more information on our benefits offers, please visit MyWSIBenefits.com To learn more about our Supply Chain culture and regional associate events, please visit (Login credentials may be required) EOE #J-18808-Ljbffr Williams-Sonoma, Inc.