GSOC Operator, Security - Monitoring, FT, 6a-6p

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities , with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible , reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Global Security Operations Center (GSOC) Operators perform a full range radio and telephone operational intake duties in this 24-hour Centralized Monitoring Station. GSOC Operators actively monitors and effectively responds to all incoming requests for assistance, assess potential risks, dangers, and incidents that may disrupt patients, guests, and employees' safety as well as business continuity. Responsible for providing primary service support to the area of Security, Safety, Alarm Monitoring, Emergency Monitoring, and Surveillance Camera Monitoring. Dispatches BHSF emergency and/or other resource agencies often requiring immediate independent judgment. Will monitor emergency call boxes, intrusion detection, duress buttons, access control, and integrated building/energy management systems. Also, receive fire alarm notifications from various central monitoring centers. Perform computer record checks for vehicle registration and incident management reporting. Responsible for ensuring all components of the GSOC are operational and that all systems are in working order. GSOC operators also input, update, and retrieve information from a variety of computer systems and applications. In addition, operators are responsible for documenting events for archiving and investigation purposes. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience.

Qualifications:
Global Security Operations Center (GSOC) Operators perform a full range radio and telephone operational intake duties in this 24-hour Centralized Monitoring Station. GSOC Operators actively monitors and effectively responds to all incoming requests for assistance, assess potential risks, dangers, and incidents that may disrupt patients, guests, and employees' safety as well as business continuity. Responsible for providing primary service support to the area of Security, Safety, Alarm Monitoring, Emergency Monitoring, and Surveillance Camera Monitoring. Dispatches BHSF emergency and/or other resource agencies often requiring immediate independent judgment. Will monitor emergency call boxes, intrusion detection, duress buttons, access control, and integrated building/energy management systems. Also, receive fire alarm notifications from various central monitoring centers. Perform computer record checks for vehicle registration and incident management reporting. Responsible for ensuring all components of the GSOC are operational and that all systems are in working order. GSOC operators also input, update, and retrieve information from a variety of computer systems and applications. In addition, operators are responsible for documenting events for archiving and investigation purposes. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience.Degrees:

• High School,Cert,GED,Trn,Exper.

Licenses & Certifications:

• Drivers License from Florida.

Additional Qualifications:

• A.
• A.
• or A.
• S.
• in Criminal Justice, Computer Science, Psychology or Business preferred.
• Three years of Security or previous Law Enforcement, Military, security/law enforcement dispatch or corrections experience preferred.
• Intermediate competency with computer systems including MS Office and able to operate radio systems and telephone equipment.
• Preferably able to type at least 35 wpm.
• Excellent verbal communication and written reporting skills with the ability to communicate effectively with Security and IT professionals as well as emergency first responders.
• Must be able to communicate clearly in the English language.
• Ability to multi-task, prioritize, and handle emergency situations.
• Excellent customer service skills and professional demeanor.
• Public Safety Telecommunications Operator Certificate or must successfully pass BHSF Communications program within the first 90 days of employment.

Minimum Required Experience: 2 YearsDegrees:

• High School,Cert,GED,Trn,Exper.

Licenses & Certifications:

• Drivers License from Florida.

Additional Qualifications:

• A.
• A.
• or A.
• S.
• in Criminal Justice, Computer Science, Psychology or Business preferred.
• Three years of Security or previous Law Enforcement, Military, security/law enforcement dispatch or corrections experience preferred.
• Intermediate competency with computer systems including MS Office and able to operate radio systems and telephone equipment.
• Preferably able to type at least 35 wpm.
• Excellent verbal communication and written reporting skills with the ability to communicate effectively with Security and IT professionals as well as emergency first responders.
• Must be able to communicate clearly in the English language.
• Ability to multi-task, prioritize, and handle emergency situations.
• Excellent customer service skills and professional demeanor.
• Public Safety Telecommunications Operator Certificate or must successfully pass BHSF Communications program within the first 90 days of employment.

Minimum Required Experience: 2 Years