Clinical Support Specialist

Clinical Services SupportOur vast array of services — educational, employment, vocational, residential, rehabilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.Job Description: In this role, you'll be a key part of helping clients access the services they need. You'll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant — all while providing friendly, reliable support to both clients and staff.Schedule Details: Monday through Friday, 10:00 am - 6:30 pmLocation: Exton, PA (THIS IS NOT A REMOTE/HYBRID POSITION)Program: Clinical Services SupportPay Rate: $17+/hourWhat You'll DoProcess all incoming referrals quickly and accurately, including verifying insurance eligibilityInput and manage referral information within the electronic health record systemEnsure referral information is transmitted promptly to the appropriate team or serviceProcess payments related to record releases and ensure accurate documentation of all transactions.Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelinesCommunicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchangeMaintain a detailed tracking spreadsheet for all record requests in alignment with record?keeping protocolsSupport prescribers and clinical staff as neededMaintain client records throughout their lifecycle—from data entry and release of information to archivingProvide friendly, professional assistance to clients both in person and over the phoneWhat We're Looking ForEducation: High school diploma or equivalentExperience: At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilitiesLicenses/Certifications: None requiredClearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verificationWhat's in it for you?Competitive PayMedical, Dental, and Vision InsuranceTuition Reimbursement optionsFlexible Spending Accounts (Health, Dependent, and Transportation)Life InsuranceDisability InsurancePaid Time Off403(b) with Employer MatchEmployee Recognition ProgramsEmployee Referral Bonus opportunitiesDiscounts through "Tickets at Work"And More!To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.