Service Desk Analyst
TWO95 International
Service Desk Analyst
Location: Wyomissing, PA
Job Type: Full Time
Duties and responsibilities:
- Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.
- Create user accounts and access rights for clients when applicable.
- Provide exceptional customer service to all clients.
- Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
- Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
- Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to customers.
- Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems
- Assist to develop internal documentation and procedures related to specific customer environments.
- Participate in after-hours (24×7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support)
- Participate in duties as assigned such as application support, patch management, client support activities, etc.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Kingston, PA vacancy
- ...Information Technology Hourigan, Kluger & Quinn now hiring for the following System Administrators Analyst Experience with document management, securing network communications, upgrading hardware and software,...Suggested
- ...Job Description Job Description SCBA SERVICE TECHNICIAN- Regular, Full Time Scranton, PA DiVal Safety Equipment, a leader in the Fire, EMS and Industrial Safety Equipment distribution business, is looking for a highly self-motivated individual to service...SuggestedFull timeNight shift
$69.3k - $95.32k
...patterns and delivering actionable insights & recommendations to the CBT (within categories such as new item performance, waste, revenue, service, etc.) How you will contribute You will: * Work with best-in-class external partners who leverage analytics tools and...SuggestedWork experience placementWork at officeRelocation packageMonday to Friday- ...Install Technicians Needed! Custom Decorators, Inc, a division of Hunter Douglas, is the premiere in-home design and installation service for major retailers in North America, specializing in custom-made window blinds, shutters and drapery. Our professional designers...SuggestedBi-weekly payLocal area
- I Series System Administrator Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients...Suggested
- ...~ A monthly paycheck ~ Montgomery GI Bill ~ Federal and State tuition assistance ~ Retirement benefits for part-time service ~ Low-cost life insurance (up to $400,000 in coverage) ~401(k)-type savings plan ~ Student Loan Repayment Program (up to...Part timeWeekend work
- ...water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time. Rain for Rent employees...Temporary workFlexible hoursAfternoon shift
- ...worth a thousand words, and as a Geospatial Intelligence Imagery Analyst for the Army National Guard, those words protect the lives of U... ...reading maps and charts More than any other branch of service, the Army National Guard offers a wide range of intelligence-related...Part timeWeekend work
$21.62 per hour
...issue resolution •Identify opportunities to improve customer satisfaction and communicate recommendations to management •Report service complaints that qualify as Quality Concerns to the Regulatory and Compliance team (including incidents involving injury or property...Hourly payWork at officeLocal area- ...Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way. Hospital Services Technicians travel between customer healthcare facilities providing on-site proactive collection and exchange of waste containers...Permanent employmentContract workWork experience placementSeasonal workLocal areaImmediate startRelocation packageMonday to FridayFlexible hours
- ...Description Lift, Inc. is Central Pennsylvania's exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a...Temporary workPart timeWeekend workAfternoon shift
- ...Commercial Kitchen Service Technician (Hot Side) Position at K&D Factory Service Multiple Locations Across Pennsylvania Full-Time Experienced Technicians Wanted (2+ Years) K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the...Hourly payFull time
$20 - $33 per hour
Commercial Roofer We are seeking experienced Commercial Roofers to join our team. The skilled Commercial Roofers will be responsible for the maintenance, repairs, and installation of commercial roofing systems. Position Duties & Responsibilities Installation...Hourly pay$100k - $150k
...potential? At Groundworks, North America's leader in foundation Solutions, our Outside Sales Representatives don’t just sell a service—they deliver real solutions that protect what matters most to our customers: their homes. Backed by industry‑leading training,...Full timeTemporary workFor contractorsRemote work$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...Remote workWork from homeFlexible hours- ...~ A monthly paycheck ~ Montgomery GI Bill ~ Federal and State tuition assistance ~ Retirement benefits for part-time service ~ Low-cost life insurance (up to $400,000 in coverage) ~401(k)-type savings plan ~ Student Loan Repayment Program (up to...Part timeWeekend work
$35 per hour
...match your proximity and skills. About the Role Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation...Hourly payFor contractorsLocal areaRemote workFlexible hours$35 per hour
...or G-series ink absorber error codes (e.g., 1700). You’ll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and macOS...Hourly payContract workFor contractorsLocal areaRemote workFlexible hours$75k - $100k
...industry-leading product samples, support, and technology to assist you in closing the sale Commitment to an outstanding customer service experience from beginning to end Minimum Skills and Competencies: Excellent communication and organizational skills...Weekly payLocal areaWork from home- ...Exciting: Every day is different! You'll never feel stuck behind a desk-your work is active, engaging, and meaningful Real impact!... ...candidate will be independently motivated to provide excellent service while effectively communicating with your team and supervisor....Full timeLocal areaFlexible hours
- ...on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to... ...professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience...Hourly payFor contractorsImmediate startFlexible hours
- ...Do Looking for a career move where no two days will ever be the same? This may be the one for you. We are seeking Refrigeration Service Technicians to join our growing team. In this role, you will work with a variety of industries and clients. You will be traveling onsite...Weekly payTemporary workFlexible hours
- ...Licensed Behavior Specialist Job Category: Clinical Service Location: Wyomissing, PA Pay Rate: $32.00+/hour Schedule: Part-Time (Potential to lead to Full-Time) Program: Intensive Behavioral Health Services (IBHS) Description Our vast array of services — educational...16 hoursFull timePart timeFlexible hours
$64.7k - $107.9k
...BLC Account Management Analyst Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact...Full timeTemporary workWork experience placementWork at officeLocal areaWork visaFlexible hours$5,000 per month
The Role CT needs a second CDL Recruiting Specialist to work alongside our Recruiter and double the hiring pace. The current pipeline generates 6 to 7 hires per two-week period with one recruiter. With two recruiters working the same pipeline through HireMaster.ai, ...Immediate start$46.46k
...DIETICIAN with current American Dietetic Association Registration and / OR - BS Degree in Nutrition Experience in providing services to children and families Basic computer literacy in email, data entry and internet navigation; knowledge of Word, Google Docs...Full timeImmediate startRelocation packageFlexible hours$38k - $42k
...youth and families are at the center of everything we do. Our KidsFirst! philosophy drives us to provide structured, strengths-based services that promote safety, stability, and long-term success. We are committed to doing whatever it takes to help youth and families...Full timeTemporary workAfternoon shift- ...Specialist - UniFirst At UniFirst, we Always Deliverfor our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you'll provide exceptional service by stepping in to cover...Work at officeLocal areaDay shift
- ...first step toward a rewarding career! Senior iSeries Developer/Analyst (ERP & EDI) Location: Exeter, PA Role Summary... ...focused culture rooted in our core values: Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun With...Temporary workCurrently hiringWorldwide
- ...equipment inspections, calibration checks, and preventive maintenance per manufacturer recommendations. Coordinate with biomedical services or vendors for advanced repairs or re-qualifications. Maintain inventory of supplies, emergency equipment, and documentation...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!



