Digital Skills Instructor of MS Office/Advanced AI Applications

Job Description

Job Description

Job Description

Job Title: Instructor

Reports To:  Career Resources Manager 

Status:  Non-Exempt/Full-Time or Non-Exempt/Part-time 

Department:  Career Resources 

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers.

Summary:  

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Responsible for facilitating engaging, participant centered instruction in digital skills, workplace technology, career readiness and other CRC learning programs. The instructor prepares and delivers curriculum, adapts instruction to participant needs, documents participation and progress, and works collaboratively with the CRC team to connect learning to employment and career goals.

Employees are expected to maintain timely and professional communication, complete assigned responsibilities within established timelines, follow applicable policies and procedures, respond appropriately to supervisory direction and coaching, and communicate promptly when barriers may prevent completion of assigned work.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

• Arrive prepared for scheduled instruction with required materials, technology and learning activities ready for participant use.

• Facilitate digital skills courses and other approved curriculum in a structured group setting as assigned by management. 
• Use non instructional work time for curriculum preparation, participant support, documentation, program development and other assigned CRC responsibilities. 

• Create an interactive learning environment that incorporates demonstration, guided practice, participant application, feedback and reflection.

• Work with the Career Resources Manager to identify participant course needs and conduct research to develop appropriate course content. 
• Display confidence and tact and maintain optimal learning environment for individuals with differing personalities, learning styles, modalities, and levels of expertise.
• Manage and prioritize multiple projects.
• Maintain records and prepare reports as directed by supervisor including, but not limited to: attendance, student progress, case notes, customer satisfaction, and software applications.
• Provide excellent customer service to both external and internal customers.
• Must have patience and work with enthusiasm. 
• Effectively market Digital Skills training services.
• Teach individuals at all levels of experience from beginning to advanced digital skills.
• Use and implement approved performance-based handouts, assessments, and materials.
• Demonstrate professional conduct and good work habits.
• Report participant recommendations to other team members and obtain feedback.
• Establish professional relationships with participants and their supports to ensure continuous progress.
• Maintain reliable and punctual attendance and follow established procedures for reporting absences, tardiness or schedule changes.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”
• Attend job fairs and community events as needed.
• Must keep up with current technology advancements, uses and changes with the intent of training others. 
• Complete all required GII training within six months of hire date.
• Complete 12 hours of professional development each year.
• Perform other related duties as assigned.

Supervisory Responsibilities:  None  

Education and/or Experience: 

• Bilingual (English & Spanish) preferred. 
• Prefer two years of college with demonstrated technical expertise with PCs and software. 
• Experience in classroom instruction or experience in training groups of people preferred.
• Must have experience with Windows operating system and able to pass NorthStar Assessment.

Must be highly proficient in Microsoft Office and able to pass NorthStar Assessments Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must have exemplary personal communication skills.
• Must have excellent time management skills.
• Ability to prioritize and stay on task.
• Must be able to professionally conduct formal class instruction (virtual and in-person) for both internal customers and external participants.
• Must be able to provide guidance, assistance, and feedback to participants in a group or individual setting. 
• Ability to interpret and explain a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have strong interpersonal, collaborative, and problem-solving skills. 
• Must be highly organized, self-motivated, and detail-oriented 
• Ability to work independently, with others, and as part of a team.
• Must have valid Texas driver’s license, proof of liability, and good driving record to obtain auto insurance coverage
• Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. 

Work Environment:

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

There are no unusual environment characteristics associated with performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Limited: General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)
• Exposed to moderate noise levels in a typical office environment
• Speaking on the telephone or computer (via Zoom, Teams, Etc.) with coworkers, participants, and referring counselors. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this position, the employee must be mobile and willing to drive to conduct training classes and other events as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light office work, such as typing, speaking on the phone, and using a computer to enter data.
• Must be able to sit, stand and/or walk for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Be able to occasionally lift up to 20 pounds
• Be able to travel as needed.
• Regular attendance is a necessary and essential job function.

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Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.