Customer Service Representative | Offline Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.New Hire Class Begins On Friday, October 2nd 2026!*The pay for this 100% onsite position is $20.00/hour. We also have a shift differential of $.75 per hour that you will be eligible for if you select a work shift that begins after 11:00am.Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOSTIdentifying, analyzing, and correcting errors on customer accounts within multiple systemsOwning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experienceCompleting offline and back office support tasks, such as customer mailings or call logsInteracting with customers and coworkers to ensure accuracy of information and requestsRepresenting a Fortune 100 company and being part of a supportive teamWe're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.WHAT YOU'LL BRING TO SPECTRUMRequired QualificationsEducationHigh school diploma or equivalentScheduleA flexible work schedule may be requiredLanguageAbility to read, write, speak and understand EnglishPreferred QualificationsExperience1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experienceKnowledge ofCable industry products and services, cable billing systems (CSG/ICOMS)Technical SkillsMS Office, computer savvy, data entrySkillsEffective communication, multi-tasking, time management, problem-solvingAbilitiesOrganized, detail-oriented, adaptable, resourceful, team player, resilientLanguageBilingual (English and Spanish)LI-MB10CSU140 2026-79653 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.