Supervisor, Client Connectivity

City/State
Norfolk, VA

Work Shift
First (Days)

Overview:
Sentara Health is hiring an experienced Supervisor, Client Connectivity to work full time days with Laboratory Services.

*This is a hybrid position

Overview

The Supervisor, Client Connectivity is responsible for leading and evolving the client connectivity strategy for Sentara Reference Lab. This role owns the connectivity roadmap and oversees system integrations that enable seamless electronic ordering, results delivery, and provider adoption. The Supervisor partners closely with IT, Lab Operations, Revenue Cycle, and external vendors to ensure connectivity solutions align with clinical, operational, and business objectives while meeting regulatory and security requirements.

Education

• High School Education (Required)
• Associates Degree (Preferred)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Experience with Epic , including Epic-related laboratory integrations.
• Strong knowledge of HL7-based system integrations .
• Experience supporting or implementing Epic Cheers .
• Proficiency with Salesforce CRM or similar customer relationship management platforms.
• Experience working with laboratory middleware systems (e.g., 4Medica or similar).
• Prior supervisory or team leadership experience preferred.
• Strong analytical, communication, and cross-functional collaboration skills.
• Experience in healthcare, laboratory services, or clinical IT environments strongly preferred.

keywords: laboratory sales, laboratory billing, client services

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave


• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.