Service Technician I

Job Title

Provide superior field support on RbA products by performing service OR doing technical measures prior to installation

Responsibilities:

- Service and repair previously installed RbA products; analyzes customers situations, determines corrective action to be taken and verifies the action has fixed the situation in an efficient and cost effective manner; keeps team members informed as needed of customer interactions and actions taken

- Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual

- Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's

- Accurately measure dimensions and determine installation processes for windows and doors

- Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products

- Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process

- Provide accurate measurements and documentation of job-related circumstances in a timely fashion

- Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

Qualifications and Skills:

- High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience preferred

- Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry

- Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware

- Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions

- Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels

- Diagnostic skills: assessment, problem solving and decision making

- Initiative: ability to work independently; Flexibility: willingness to work variable work schedules

- Basic math skills, legible writing, basic personal computer skills in word and excel

Pay Range:

$21.00 - $31.50

Culture and Benefits:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.