IT Support Specialist
$65k - $70kD&M Auto Leasing
D&M Leasing is hiring an IT Support Specialist for our team in Fort Worth, TX! Be the go-to tech resource for a growing, respected automotive group. You'll support end users, keep dealership systems running smoothly, and help protect the business from cyber threats — all while working directly with people, not just tickets.
What You'll Do
Helpdesk & End-User Support
· Be the first point of contact for IT issues across all locations
· Support staff in person, by phone, and through our ticketing system
· Troubleshoot desktops, laptops, printers, scanners, and mobile devices
· Manage user accounts, permissions, and password resets
Dealership Systems
· Provide frontline support for our DMS and CRM platforms
· Liaise with software vendors on bugs and integration issues
· Help install, configure, and maintain business applications
Hardware & Infrastructure
· Set up and upgrade PCs and laptops for new hires and lifecycle refreshes
· Keep hardware, software, and license inventory up to date
· Perform preventative maintenance to minimize downtime
· Troubleshoot network jacks, Wi-Fi, and VPN access
Security & Compliance
· Help enforce data security policy and FTC Safeguards Rule compliance
· Manage antivirus/anti-malware on all endpoints
· Coach end users on phishing and social engineering awareness
Must-Haves
- Minimum of 3 years of relevant experience listed below.
-Strong troubleshooting skills across hardware, software, and networking
-Solid knowledge of Windows 11 and Microsoft 365
-Great people skills — you can explain tech simply and patiently
-Sharp time management in a fast-paced environment
-Self-starter who also works well on a team
Nice-to-Haves
-Associate's or Bachelor's in IT, Computer Science, or related field
-IT experience in auto dealerships or the automotive industry
-Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A+ or Network+ certification
-Familiarity with Active Directory
What We Offer
$65,000 - $70,000 annually
Health, dental, and vision insurance 401(k) plan after the orientation period
A stable, supportive team that values its people
A visible, high-impact role in a growing company
Good to Know
· On-site role based in Fort Worth, TX 8:30-6:30pm
· Mix of sitting, standing, and walking
· Ability to lift/move equipment up to 50 lbs
· Occasional travel to other D&M/Four Stars locations
\n\n#LI-Onsite
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