Customer Service Representative

Position Customer Service Representative Location Franksville, WI Job ID 789625 Openings 1 Schedule Hybrid: 8:00 am to 4:30 pm, 2 days per week on site, remainder of week remote. Willing to work overtime when needed. Pay Rate $18-20 per hour, commensurate with experience. Job Description Quick Cable is undergoing a transformation to improve service and productivity. The Customer Service Representative role is critical to provide prompt customer service expertise and quick response time. Responsibilities Manage customer orders timely and accurately. Respond to all customer inquiries with a sense of urgency and first contact resolution. Administer customer order changes, expedites, tracking and cancellations. Process all incoming emails, calls, and faxes promptly and accurately. Provide product and order information accurately and knowledgeably. Inform customers of unit prices, shipping dates, anticipated delays, etc. Contact customers concerning any changes or delays in shipment of orders. Requirements 3+ years of experience within a manufacturing customer service and order entry background. Experience with ERP and inventory databases. Proficient in PC and Microsoft Office. Excellent verbal and written communication. Organized and able to manage multiple priorities effectively. Self‑motivated and goal‑oriented. Ability to forge solid relationships with teammates, managers, customers, and operate effectively across a wide range of capabilities and personalities. High school diploma required. Associate’s degree in Sales, Marketing, Customer Service, or related field strongly preferred. Benefits 2 weeks PTO and 10 paid holidays. Benefit eligible after 30 days, including 401(k) match. Continuing education/tuition reimbursement up to $2,000 per year. Full medical and dental plan options. Company‑paid PPE, including safety shoes every six months. Ability to listen to music in operations while working. Birthday and company anniversary celebrations. Shout Out Board. Short- and long-term disability, supplemental life insurance, and other voluntary benefits. Legal services. #J-18808-Ljbffr