Service Center Supervisor

Company Description Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Responsibilities Leadership & Strategy Coaching and developing employees through continuous coaching, feedback, and performance appraisals. Making recommendations on salary adjustments, promotions, transfers, and dismissals in partnership with the Service Center Manager and HR. Participating in recruitment and hiring of service center transportation employees and drivers. Conducting daily tailgate talks, gameplan meetings, and monthly safety committee meetings to keep teams informed of current issues and procedural changes. Providing on‑job training and instruction to ensure training compliance. Offering technical support to transportation staff and assisting in the development and deployment of technical training. Staying updated on regulations and industry developments. Safety, Security, and Compliance Promoting safety and security initiatives across the team. Enforcing and monitoring safety rules and practices to ensure a safe and healthy work environment. Reporting and responding to service center incidents, identifying causes, and communicating findings to employees and management. Ensuring employees are knowledgeable about potential hazards and conducting crew safety meetings. Providing and maintaining compliance with personal protective equipment requirements. Training employees on safety protocols and compliance measures to ensure operational efficiency and regulatory adherence. Customer Experience Management Supporting the sales department in onboarding new accounts and responding to inquiries. Collaborating with commercial to maintain and monitor existing customer relationships by assisting the Order Management Specialist and customers to resolve open orders and service issues. Driving superior customer satisfaction through team performance and adherence to customer SLAs and KPIs. Acting with urgency to resolve customer issues and assist in growing the business. Operational Excellence Communicating continual improvement of productivity standards and team member safety in all phases of the operation. Route Management Managing route scheduling to ensure all scheduled customers are serviced by the end of day, redirecting manpower and resources as required. Overseeing the driver debrief process and ensuring documentation for every customer transaction. Performing ride‑alongs and spot checks to ensure drivers operate safely, efficiently, and deliver high customer service. Service Center Management Administering service center management processes, ensuring alignment with company goals and regulatory requirements. Completing daily yard walks and equipment audits to ensure compliance with DOT regulations. Assigning work to employees and supervising their activities throughout the shift. Monitoring department productivity, reporting on trends, and implementing changes to improve work productivity. Reviewing and approving payroll hours on a weekly or bi‑weekly basis. Managing staff in cooperation with Human Resources, including onboarding, career development, and potential termination. Offering input on P&L management for the service center. Monitoring 10‑day management processes/logs and ensuring alignment with company goals and compliance. Ensuring drivers operate in accordance with DOT regulations and maintaining accurate DOT files, logs, and vehicle condition reports. Managing equipment (box trucks, vans) and coordinating repairs and purchasing with fleet maintenance and procurement. Other Duties Performing other related duties and/or project work as required or requested. Work Environment Required to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator. Willingness and ability to travel via automobile or other public transportation as needed 20% or less of the time to visit customer sites. Ability to maneuver around heavy equipment, including bending, climbing, crawling, manual dexterity, and lifting objects up to 50 pounds. Willingness and ability to work in a hands‑on manner to execute key initiatives and activities. Must be able to pass a DEA background check when relevant. Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct. Qualifications Education High School Diploma required; B.S. in an environmental‑related field preferred, or equivalent work experience. 40‑hour HAZWOPER training completed and current, or ability to obtain. Experience 3+ years of experience in a related transportation field, including use of transportation management software, knowledge of DOT regulations, logistics and planning, and vehicle maintenance. 2+ years of proven leadership experience. Experience in the hazardous waste industry and knowledge of RCRA and DOT regulations as it relates to transportation and processing of waste. Experience with integrated fleet, driver, and compliance management software; experience with Samsara is a plus. Skills Ability to work independently using initiative and effective communication to solve challenges. In‑depth knowledge of DOT regulations. Highly developed verbal and written communication skills, including presentations to large groups and polite professional interaction with coworkers and customers. Ability to lead and work through others, with effective delegation skills. Proficient computer and software application skills used to communicate and access information. Ability to analyze, draw conclusions, and develop actionable improvements from complex data. Proficiency in change management methodologies and practices. Proven ability to interact with customers and manage SLAs and relationships. Knowledge of formal process improvement methods (Kaizen, Six Sigma, Lean, Agile) is a plus. Benefits Comprehensive benefits package includes paid time off, health, dental, vision, life insurance, tuition reimbursement, paid volunteering, and more. Starting no later than January 1, 2027, the benefits package will include participation in an employer‑sponsored 401(k) plan. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr Veolia | North America