Operations Manager, Ambius

Job Summary This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our customers. Key Performance Indicators Client retention Route completion Colleague Retention and engagement Gross Margin Route One Sales Safety Principal Duties and Responsibilities Operations Leadership Conduct the selection and hiring process for new colleagues. Implement the onboarding process for new colleagues, ensuring a world‑class first day through final certification. Align training and peer support resources. Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model. Provide support and guidance to Specialists to ensure timely and quality customer service. Identify and resolve colleague concerns/complaints. Assist in goal setting, skill enhancement and performance reviews activities for Specialists. Client Relationships Address all client concerns to completion. Respond to CVC surveys as requested to maximize retention. Identify solutions for client needs to increase revenue and growth. Branch Operations Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment. Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards. Understand Rentokil Terminix and Ambius processes, including roadmap for safety/structure/service offerings. Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level. Complete all reports as required. Candidate Summary Preferred Experience Two or more years of equivalent management experience. Experience caring for plants is preferred. Able to safely climb ladders and work on ladders. Experience with Google and Smart Phone applications. Required Traits and Characteristics In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking. Proven success in coaching and motivating other team members. Strong problem‑solving and customer service skills. Excellent written and verbal communication skills. Independent and dependable. Polite and professional demeanor. Able to solve problems and elevate concerns. Customer service oriented. Likes a physical job. Must possess a valid driver’s license from the state of residence. Ability to travel as required. Formal Education, Qualifications or Training High School Diploma at a minimum. Prefer college degree or at least one or two years of college with an emphasis on business or related sciences. Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position. Completion of the Purdue Correspondence Course, Purdue Food Plant Course, AIB Sanitation Course, and willingness to take Microsoft Office Computer Course. Base Pay Range Yearly: $55,000.00 - $65,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Benefits Professional and Personal Growth Multiple avenues to grow your career. Training and development programs available. Tuition reimbursement benefits (for FT colleagues). Health and Wellness Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. Health benefits including medical, dental, vision, disability, and life insurance. Savings and Retirement 401(k) retirement plan with company‑matching contributions. Work‑Life Balance Vacation days & sick days. Company‑paid holidays & floating holidays. A company mindset that prioritizes health, safety, and flexibility. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Terminix