Import / Customs Supervisor

We're partnering with an established freight forwarding and customs brokerage team built around clean, audit-ready work and a no-politics, performance-first culture. They move volume — but they're not willing to trade accuracy for speed, and they need someone who can hold that line for a whole team, not just themselves. The opportunity This is a player-coach role. You'll oversee a team of entry writers — reviewing their work, resolving what they can't, and making sure the desk runs clean end to end. You're still hands-on with entries when it counts, but your real value is making sure nothing slips through. What you'll own Team oversight — supervise and support a team of customs entry writers, reviewing entries in CargoWise for accuracy before they go out the door. Escalation point — step in on complex classifications, PGA requirements, and holds that your team can't clear on their own. Quality & compliance — set and enforce the standard for HS code accuracy, duty/tax treatment, and audit-ready documentation across the team. Workflow management — balance volume across the team, keep entries moving on time, and flag bottlenecks before they become backlogs. Training & development — bring new entry writers up to speed and keep the team sharp on changing regulations and PGA requirements. Client relationships — act as the senior point of contact for clients on import requirements, escalations, and process questions. Process improvement — spot recurring issues and fix the process, not just the entry. Who you are An experienced customs professional with prior supervisory or lead experience — this isn't a first-time-manager seat. Genuinely comfortable in CargoWise daily, not just familiar with it. Strong on tariff classification, customs procedure, and import compliance, with the judgment to make the calls your team can't. Detail-obsessed, but able to step back and manage a team's output, not just your own. Comfortable holding people accountable without creating friction — performance-first, not politics-first. A confident communicator who can hold their own with clients and customs authorities alike. Solid working knowledge of Incoterms and standard shipping documentation. What you'll have behind you Hybrid flexibility — based in Franklin Square, NY, with remote days built in. Full benefits: 401(k) with match, health/dental/vision, life insurance, EAP. Flexible schedule and paid time off. A team culture built on contribution and attitude, not office politics. Compensation $80,000–$95,000 base Full benefits 401(k) with company match #J-18808-Ljbffr enable recruitment | B Corp™