Service Coordinator

Benefits: 401(k) Help or transport service Training & development Priority Cares Home Services Priority Cares Home Services (PCHS) is a New York State Licensed Home Care Services Agency (LHCSA) dedicated to helping individuals live independently and with dignity in their own homes and communities. We serve clients across all five NYC boroughs as well as Rochester and Monroe County, providing compassionate, person-centered care through the NHTD Waiver, TBI Waiver, Managed Long Term Care (MLTC), and Personal Care Aide (PCA) programs. Our mission is simple: to keep people out of institutions and in the community where they belong. Our team of service coordinators, caregivers, and support staff work every day to make that mission a reality for the individuals we serve. Position Summary The Service Coordinator for the NHTD/TBI Waiver Program is a critical member of the Priority Cares Home Services team, responsible for managing the care coordination needs of individuals enrolled in the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Medicaid Waiver programs. The Service Coordinator serves as the primary point of contact for participants, their families, and all service providers, ensuring that each individual receives the supports they need to live safely and successfully in the community. Key Responsibilities Care Planning & Coordination Participant Advocacy & Support Documentation & Compliance Communication & Collaboration Qualifications Required Bachelor's degree in Social Work, Human Services, Psychology, Nursing, or a related field Minimum 1–2 years of experience in human services, care coordination, or a related field Knowledge of New York State Medicaid Waiver programs, particularly NHTD and/or TBI Strong organizational skills with the ability to manage a caseload and meet deadlines Excellent written and verbal communication skills Proficiency in standard computer applications (email, Microsoft Office, electronic records systems) Preferred Prior experience as a Service Coordinator in the NHTD or TBI Waiver program Bilingual candidates are strongly encouraged to apply Experience working with individuals with physical disabilities, traumatic brain injuries, or complex medical needs Familiarity with HHAeXchange (HHAX) or similar home care management platforms What We Offer Competitive salary commensurate with experience Comprehensive benefits package Meaningful work making a direct impact in the lives of New Yorkers with disabilities Supportive team environment with leadership dedicated to quality care Opportunities for professional development and growth within Priority Groups Flexible work from home options available. #J-18808-Ljbffr